- Our technical support assistant will be available to assist you with Gathertown or other technical issues you may have during the conference. Email cvr.york@gmail.com<\/a> with a description and (if possible) screenshots of your issue.<\/li>
- You can also get technical support at the Help Desk in the space's Lobby Room or by sending a message to the space's chat window. <\/li>
- In this handout, there's also a Gathertown troubleshooting & FAQ section (scroll down).<\/li><\/ul>\n\n\n\n
Navigating our Gathertown Space<\/h3>\n\n\n\n
<\/div>\n\n\n\n\n\n![\"\"](\"https:\/\/www.yorku.ca\/cvr\/wp-content\/uploads\/sites\/90\/2021\/06\/Lobby3.png\")
Lobby Room<\/figcaption><\/figure>\n\n\n\n <\/p>\n<\/div>\n\n\n\n
\n![\"\"](\"https:\/\/www.yorku.ca\/cvr\/wp-content\/uploads\/sites\/90\/2021\/06\/TalkDiscussions3.png\")
Talk Discussions Room<\/figcaption><\/figure>\n\n\n\n <\/p>\n<\/div>\n\n\n\n
\n![\"\"](\"https:\/\/www.yorku.ca\/cvr\/wp-content\/uploads\/sites\/90\/2021\/06\/Hangout4.png\")
Hangout Room<\/figcaption><\/figure>\n\n\n\n <\/p>\n<\/div>\n\n\n\n
\n![\"\"](\"https:\/\/www.yorku.ca\/cvr\/wp-content\/uploads\/sites\/90\/2021\/06\/GameRoom3.png\")
Game Room 1 & 2<\/figcaption><\/figure>\n\n\n\n <\/p>\n<\/div>\n<\/div>\n\n\n\n
- Lobby Room:<\/strong> You can find information resources about the conference and get technical support here.
- Help Desk: If you have a Gathertown issue or an issue with our space, go to the Help Desk to speak with our technical support assistant.<\/li>
- Map Poster: View this poster to see a full-scale map of the lobby.<\/li><\/ul>
- Information Poster: View this poster to see this information handout.<\/li><\/ul>
- Today's Agenda Poster: View this poster to see today's schedule for talk sessions and other events happening in our space.<\/li><\/ul><\/li>
- Talk Discussions Room:<\/strong> There are five talk discussion rooms with ten speakers in each one. Each talk discussion room is dedicated to a specific session. Check out Today's Agenda Poster in the Lobby Room to see today's scheduled speakers.<\/li>
- Hangout Room:<\/strong> You can hangout with other attendees here.<\/li>
- Game Rooms:<\/strong> You can play all sorts of games (poker, Skribbl.io, and more) with other attendees here.<\/li><\/ul>\n\n\n\n
Having Connection Issues?<\/h3>\n\n\n\n
- Gathertown recommends these system specifications:
- 2.4GHZ dual core<\/li><\/ul>
- 8GB RAM<\/li>
- 10 Mbps download speed<\/li>
- 3 Mbps upload speed<\/li><\/ul><\/li>
- Lag increases as you connect to more Gathertown video streams. When connecting with 20 or more Gathertown video streams, Gathertown will be heavier on your system.<\/li>
- Download, install, and use the Gathertown Desktop which may help performance: (https:\/\/gather.town\/download<\/a>)<\/li>
- Turn off HD video or smooth movement
- When you're in our Gathertown space, go to Settings > User Tab > Use HD Video Quality or Smooth Movement then turn one or both of the settings off.<\/li><\/ul><\/li><\/ul>\n\n\n\n
Instructions for Using Gathertown<\/h3>\n\n\n\n
- Gather is available to Chrome and Firefox users. It may not work, or work as well, on other browsers.<\/li>
- After you click our Gathertown link and enter the password, you'll see a screen where you can enter your name (use your full name so others can find you easily) and specify audio\/visual preferences.<\/li>
- Next, when you enter the room, there's a tutorial (takes less than a minute) to familiarize yourself with Gather Town. It covers:
- Moving around using your keyboard.<\/li>
- Muting and unmuting yourself.<\/li>
- Interacting with objects.<\/li><\/ol><\/li>
- Once you enter the space itself, you can move around the room with your mouse cursor\/pointer. You can't walk through walls, but you can walk through people by holding down G on your keyboard while you move.<\/li>
- You'll find a toolbar on the bottom of the screen with a few icons:
- Note that there's a little lag as people move in and out of conversations, so be patient.<\/li>
- Share screen allows you to share the screen with those in your circle of interaction. You can use this function, or you can use a document\/slide deck in the shared google folder that you can each open and edit together like a whiteboard.<\/li>
- Minimap gives a broader view of the room you're in. You can enter other rooms and use Minimap to see what\u2019s there. <\/li>
- Use the avatar icon in the toolbar to switch your avatar\u2019s appearance.<\/li><\/ol><\/li>
- Click on the participant list to see who's in the room. To locate participants, click on their names and use \u201clocate\u201d. Follow the line that locates where they are.<\/li>
- If you're totally surrounded by people or furniture and cannot move, hit space bar to \u201cunblock\u201d and it'll move you a few spaces away.<\/li>
- Use two fingers up and down on trackpad to see the videos of people in your circle of interaction.<\/li>
- Conversations with more than 20 users tend to lag, so if you experience such delays, break your conversation into 2 smaller groups.<\/li><\/ol>\n\n\n\n
Resources<\/h3>\n\n\n\n
- Glossary<\/a><\/li>
- System requirements<\/a><\/li>
- Accessibility<\/a><\/li>
- Video and audio settings<\/a><\/li>
- Browser settings and permissions<\/a><\/li>
- How to view and navigate your video calls<\/a><\/li>
- Turning off another user\u2019s video and audio for yourself<\/a><\/li>
- Tour of Gathertown user interface<\/a><\/li>
- Screen sharing<\/a><\/li>
- Click interactions<\/a><\/li>
- Hotkeys and shortcuts<\/a><\/li>
- Setting or changing your name and character style<\/a><\/li>
- Spotlighting<\/a><\/li>
- Ghost mode<\/a><\/li>
- Messaging<\/a><\/li>
- Status messages<\/a><\/li>
- How to use emotes<\/a><\/li>
- Follow feature<\/a><\/li>
- Blocking users<\/a><\/li>
- Quiet mode<\/a><\/li>
- Ring feature<\/a><\/li>
- Conversation bubbles<\/a><\/li><\/ul>\n\n\n\n
Gathertown Troubleshooting & FAQ<\/h3>\n\n\n\n
- I can\u2019t unmute my audio or video!<\/a><\/li>
- I still can't unmute my audio or video after checking my browser settings (Apple or Mac)<\/a><\/li>
- Still can't unmute after checking my bowser and system settings!<\/a><\/li>
- I can see myself but can't see or hear anyone else!<\/a><\/li>
- Why won't Gathertown work through my VPN?<\/a><\/li>
- Hearing unexpected voices in Gathertown space<\/a><\/li>
- Screen sharing won't share audio or sound<\/a><\/li>
- Mobile support<\/a><\/li>
- Why do I hear an echo when talking to someone?<\/a><\/li>
- Magic email link troubleshooting<\/a><\/li>
- When I enter the space, all I see is a black background!<\/a><\/li>
- How do I close the side panel?<\/a><\/li>
- Blank white screen (when pressing X to interact)<\/a><\/li>
- Using Skribbl.io<\/a><\/li>
- Seeing \"Oops, an error has occurred\" message<\/a><\/li><\/ul>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"Getting Technical Support Our technical support assistant will be available to assist you with Gathertown or other technical issues you may have during the conference. Email cvr.york@gmail.com with a description and (if possible) screenshots of your issue. You can also get technical support at the Help Desk in the space's Lobby Room or by sending […]<\/p>\n","protected":false},"author":268,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-4780","page","type-page","status-publish","hentry"],"yoast_head":"\n
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- System requirements<\/a><\/li>
- Glossary<\/a><\/li>
- Turn off HD video or smooth movement
- 2.4GHZ dual core<\/li><\/ul>
- Hangout Room:<\/strong> You can hangout with other attendees here.<\/li>
- Information Poster: View this poster to see this information handout.<\/li><\/ul>