Finance | Service Excellence /service-excellence Improving services for students, faculty, and staff Tue, 06 Apr 2021 14:47:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 How we’re simplifying purchasing to save time, money and effort /service-excellence/2021/04/06/how-were-simplifying-purchasing-to-save-time-money-and-effort/ Tue, 06 Apr 2021 14:03:51 +0000 /service-excellence/?p=919 In partnership with the Finance Department, the Service Excellence Program (SEP) has made progress on exciting work to simplify and digitize purchasing at York.  

After extensive consultation with the York community, we heard that purchasing goods and services was a time-consuming process and there was room for improvement. Through measures to simplify and digitize purchasing, we’re increasing usability and overall efficiency while reducing cost, effort and process time. These are considerable impacts that are aligned with our Vision for Service Excellence

What’schanged so far

  • The “single quote threshold” under which departments are permitted to determine fair market value will increase from $10,000 to $25,000. 
  • Departments will no longer be required to solicit three quotes for payments under $25,000, except for consulting services which require multiple quotes regardless of value. 

For more information, you can view the Procurement Services bulletinhere.

Benefit to the York Community

Based on benefit analysis,the update to the single quote thresholdis expected toreduce the time to purchase goods and servicesvalued between $10,000 and $25,000by up to four weeks.This results in less time-consuming administrative work and freesstaff for more importanttasks within their respective departments.

What's next

Tostay up to date about the latestimprovements in the SEP’s FinanceStream, join our mailing list.For any questions or feedback, please reach out to our team.

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The Finance stream is partnering with you to modernize finance services at York. /service-excellence/2021/03/09/finance-stream-reduces-expense-claim-process-time-through-a-new-risk-based-approach/ Tue, 09 Mar 2021 15:59:21 +0000 /service-excellence/?p=598 The Service Excellence Program (SEP) Finance Stream kicked off in October 2020 to improve service quality, strengthen service culture, and deliver simpler, faster, and more efficient processes within finance services. The stream co-sponsors are Ran Lewin, AVP Budgets & Asset Management, Sanish Samuel, Interim Assistant Vice-President Finance & CFO and Phyllis Lepore Babcock, Executive Officer Osgoode Hall Law School.

What is the Finance stream improving?

Based on a review of benchmarking data and past and current initiatives and feedback from community, the Finance Stream has focussed its work on three key areas:

  1. Simplifying and digitizing purchasing
  2. Simplifying and digitizing expense reimbursement
  3. Modernizing budgeting, forecasting and reporting

What specific improvements have we made so far?

  • Sped up reimbursement of expenses by ~4.8 business days by reducing Finance reviews
  • Sped up reimbursement of expenses by a further ~3 business days by simplifying approvals and standardizing the process across York.

What improvements are coming next?

  • A number of other improvements across the three focus areas are currently in implementation.
  • We will also shortly commence work to speed up the processing of grant funding for researchers.

Further blog posts will follow as more improvements are implemented. For more information on the work of the SEP Finance stream, join the SEP mailing list for regular updates or contact SEP.

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