{"id":1103,"date":"2024-01-10T09:52:43","date_gmt":"2024-01-10T14:52:43","guid":{"rendered":"https:\/\/www.yorku.ca\/uit\/infosecdev\/?page_id=1103"},"modified":"2025-07-22T16:04:08","modified_gmt":"2025-07-22T20:04:08","slug":"how-to-use-the-duo-mobile-app","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/uit\/infosec\/how-to-use-the-duo-mobile-app\/","title":{"rendered":"How to use the Duo Mobile app?"},"content":{"rendered":"\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When logging into your account, you will be prompted to choose between \u2018<strong>Send me a Push<\/strong>\u2019 or \u2018<strong>Enter a Passcode<\/strong>\u2019.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Send Me a Push method<\/strong><\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This method is the preferred method as it is both highly secure as well as being most convenient for those with a smartphone and tablet. Validating your logins is a simple one-touch action.<\/p>\n\n\n\n<p><strong>Step 1<\/strong>. Click on \u2018<strong>Send me a Push<\/strong>\u2019.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"413\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-2-1.png\" alt=\"\" class=\"wp-image-1109\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-2-1.png 775w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-2-1-400x213.png 400w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 2.<\/strong>&nbsp;Open the Duo Mobile app, and tap on the green checkmark labeled \u2018<strong>Approve<\/strong>\u2019 to login into your account.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"591\" height=\"1024\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/are-u-logging-in-591x1024.png\" alt=\"\" class=\"wp-image-1110\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/are-u-logging-in-591x1024.png 591w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/are-u-logging-in-231x400.png 231w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/are-u-logging-in.png 748w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Enter a Passcode method<\/strong><\/h4>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>This uses the same app as the \"push\" method, but instead of the one-touch validation, you make use of the passcode provided by the app. The advantage of this method is that&nbsp;<strong>it will work even without an active data or cellular connection.<\/strong><\/p>\n\n\n\n<p><strong>Step 1<\/strong>. Click on \u2018<strong>Enter a Passcode<\/strong>\u2019.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"410\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/2-12-2021-12-44-59-PM.png\" alt=\"\" class=\"wp-image-1112\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/2-12-2021-12-44-59-PM.png 773w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/2-12-2021-12-44-59-PM-400x212.png 400w\" sizes=\"auto, (max-width: 773px) 100vw, 773px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 2<\/strong>. Open the Duo Mobile app and tap on ¿ì²¥ÊÓƵ. A 6-digit number will be displayed.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"593\" height=\"1024\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/passccode-593x1024.png\" alt=\"\" class=\"wp-image-1114\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/passccode-593x1024.png 593w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/passccode-231x400.png 231w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/passccode.png 750w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Note: The passcode is one-time use. To generate new passcodes on Duo Mobile app version 4.48 and earlier, simply swipe down on your smartphone screen or press on the circular blue arrow. On Duo Mobile app version 4.49 and later, the passcode will automatically refresh after 30 seconds.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 3<\/strong>. Enter the 6-digit and click Log in.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"775\" height=\"413\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-pw-2-1.png\" alt=\"\" class=\"wp-image-1115\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-pw-2-1.png 775w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2024\/01\/main-menu-pw-2-1-400x213.png 400w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Back to&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/infosec\/duo-two-factor-authentication\/#tab-strongfrequentlyaskedquestionsstrong\">FAQ page<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When logging into your account, you will be prompted to choose between \u2018Send me a Push\u2019 or \u2018Enter a Passcode\u2019. Send Me a Push method This method is the preferred method as it is both highly secure as well as being most convenient for those with a smartphone and tablet. Validating your logins is a [&hellip;]<\/p>\n","protected":false},"author":1984,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","ngg_post_thumbnail":0,"footnotes":""},"tags":[],"class_list":["post-1103","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to use the Duo Mobile app? - Information Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yorku.ca\/uit\/infosec\/how-to-use-the-duo-mobile-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to use the Duo Mobile app? - Information Security\" \/>\n<meta property=\"og:description\" content=\"When logging into your account, you will be prompted to choose between \u2018Send me a Push\u2019 or \u2018Enter a Passcode\u2019. 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