{"id":1281,"date":"2024-04-21T19:32:36","date_gmt":"2024-04-21T23:32:36","guid":{"rendered":"https:\/\/www.yorku.ca\/uit\/infosecdev\/?page_id=1281"},"modified":"2025-11-27T16:42:01","modified_gmt":"2025-11-27T21:42:01","slug":"i-get-a-duo-error-when-launching-quick-assist","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/uit\/infosec\/i-get-a-duo-error-when-launching-quick-assist\/","title":{"rendered":"I get a Duo error when launching Quick Assist"},"content":{"rendered":"\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"919\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/oops-1024x919.png\" alt=\"\" class=\"wp-image-2457\" style=\"width:764px;height:686px\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/oops-1024x919.png 1024w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/oops-400x359.png 400w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/oops.png 1112w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you try to launch Microsoft Quick Assist and you receive the \"<em>Oops Looks Like Something Went Wrong<\/em>\" message, your Microsoft 365 Work or School Profile may not be properly configured. The steps below may help you fix the issue.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 1.<\/strong> Click on the start up menu\u00b9, go to Settings\u00b2 and Accounts\u00b3<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"839\" height=\"1024\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/accounts-839x1024.png\" alt=\"\" class=\"wp-image-2458\" style=\"width:811px;height:990px\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/accounts-839x1024.png 839w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/accounts-328x400.png 328w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/accounts.png 1022w\" sizes=\"auto, (max-width: 839px) 100vw, 839px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 2.<\/strong> Go to Access work<sup>4<\/sup>\u00a0or school and sign-out of your York profile<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"931\" height=\"665\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Profile.png\" alt=\"\" class=\"wp-image-2459\" style=\"width:890px;height:636px\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Profile.png 931w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Profile-400x286.png 400w\" sizes=\"auto, (max-width: 931px) 100vw, 931px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 3.<\/strong> Launch one of the Microsoft Office Suite programs. In this example, I have chosen Word. Go to File, Office Account<sup>5<\/sup>\u00a0and Sign out<sup>6<\/sup>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"724\" height=\"835\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Signout.png\" alt=\"\" class=\"wp-image-2460\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Signout.png 724w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Signout-347x400.png 347w\" sizes=\"auto, (max-width: 724px) 100vw, 724px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 4.<\/strong> Close Word and launch it again. If you are prompted to sign in, stop. If Word automatically signs you in, Repeat Step 3 until you are prompted to sign in.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 5.<\/strong> When you are prompted to sign-in, login with your PY account.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Step 6. <\/strong>The checkbox \"<em>Allow my organization to manage my device<\/em>\" is checked by default. Uncheck the box and click \"<em>OK<\/em>\". If you choose \"<em>No, sign in to this app only<\/em>\", you will run into the same \"<em>Oops<\/em>\" error message again.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"633\" src=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Stay-signed-in.png\" alt=\"\" class=\"wp-image-2461\" srcset=\"https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Stay-signed-in.png 651w, https:\/\/www.yorku.ca\/uit\/infosec\/wp-content\/uploads\/sites\/806\/2025\/11\/Stay-signed-in-400x389.png 400w\" sizes=\"auto, (max-width: 651px) 100vw, 651px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Back to&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/infosec\/duo-two-factor-authentication\/#tab-stronggeneralissuesandtroubleshootingstrong\">General Issues and Troubleshooting page<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you try to launch Microsoft Quick Assist and you receive the \"Oops Looks Like Something Went Wrong\" message, your Microsoft 365 Work or School Profile may not be properly configured. The steps below may help you fix the issue. Step 1. Click on the start up menu\u00b9, go to Settings\u00b2 and Accounts\u00b3 Step 2. [&hellip;]<\/p>\n","protected":false},"author":1984,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","ngg_post_thumbnail":0,"footnotes":""},"tags":[],"class_list":["post-1281","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I get a Duo error when launching Quick Assist - Information Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yorku.ca\/uit\/infosec\/i-get-a-duo-error-when-launching-quick-assist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I get a Duo error when launching Quick Assist - Information Security\" \/>\n<meta property=\"og:description\" content=\"If you try to launch Microsoft Quick Assist and you receive the &quot;Oops Looks Like Something Went Wrong&quot; message, your Microsoft 365 Work or School Profile may not be properly configured. 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