{"id":29361,"date":"2024-02-08T10:11:31","date_gmt":"2024-02-08T15:11:31","guid":{"rendered":"https:\/\/www.yorku.ca\/uit-dev\/?page_id=29361"},"modified":"2026-01-14T14:07:20","modified_gmt":"2026-01-14T19:07:20","slug":"software-and-apps","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/software-and-apps\/","title":{"rendered":"Software &#038; Apps"},"content":{"rendered":"\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>All current York employees (faculty and staff) have access to a wide variety of discounted software and free downloads.<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>Please note<\/strong>: Faculty and staff who need software i<\/span>nstalled on a&nbsp;York-owned computer&nbsp;should submit a&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\/services?btn=12&amp;itil_requesttype_id=3&amp;root_category=20&amp;autolog=true&amp;categoryid=20\" data-type=\"URL\" data-id=\"https:\/\/askus.yorku.ca\/portal\/services?btn=12&amp;itil_requesttype_id=3&amp;root_category=20&amp;autolog=true&amp;categoryid=20\" target=\"_blank\" rel=\"noreferrer noopener\">service request<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group quicklinks_right\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><statusiq-status-widget src=\"https:\/\/yorku.site24x7statusiq.com\" \ufeffwidget-text=\"IT Service Status\" widget-type=\"badge\" widget-text=\"IT Service Status\"><\/statusiq-status-widget>\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/www.yorku.ca\/uit\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-text-color has-white-color has-background has-black-background-color wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-buttons bg-primary-2 text-white rounded-0 learnmore-block p-2 d-flex justify-content-between align-items-center\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius \" href=\"https:\/\/askus.yorku.ca\/portal\" style=\"background-color:#810001;color:#ffffff\">Submit a Service Request<\/a><i class=\"fas fa-chevron-right small p-2\"><\/i><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Featured Services<\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>.kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:32px;padding-right:32px;padding-bottom:32px;padding-left:32px;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-title-list li{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:1.4em;font-weight:regular;font-style:normal;border-top-width:0px;border-right-width:0px;border-bottom-width:4px;border-left-width:0px;border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:8px;padding-right:20px;padding-bottom:8px;padding-left:20px;border-color:#ffffff;color:#555555;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:#eeeeee;color:#555555;background:#cf2e2e;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:#0a6689;color:#0a6689;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29361_3d393e-51{max-width:1360px;}@media all and (max-width: 1024px){.kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}@media all and (max-width: 767px){.kt-tabs-id29361_3d393e-51 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id29361_3d393e-51 kt-tabs-has-5-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-tabs kt-tabs-mobile-layout-tabs kt-tab-alignment-center \"><ul class=\"kt-tabs-title-list\"><li id=\"software-my-apps\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#software-my-apps\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">MyApps<\/span><\/a><\/li><li id=\"zoom\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#zoom\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">Zoom<\/span><\/a><\/li><li id=\"free-software\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#free-software\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\">Free Software<\/span><\/a><\/li><li id=\"discounted-software\" class=\"kt-title-item kt-title-item-4 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#discounted-software\" data-tab=\"4\" class=\"kt-tab-title kt-tab-title-4 \"><span class=\"kt-title-text\">Discounted Software<\/span><\/a><\/li><li id=\"software-microsoft\" class=\"kt-title-item kt-title-item-5 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#software-microsoft\" data-tab=\"5\" class=\"kt-tab-title kt-tab-title-5 \"><span class=\"kt-title-text\"><meta charset=\"utf-8\">Microsoft 365 <\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab4795da-66\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group alert alert-warning\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mb-0\">MyApps is currently experiencing an issue with the remote launch service; <a href=\"#ISSUE2\" data-type=\"internal\" data-id=\"#ISSUE2\">click here for details.<\/a><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview<\/h2>\n\n\n\n<p> MyApps is 快播视频's one-stop portal for students, faculty and staff to remotely access the software they need. With MyApps, you will have access to all the resources you need wherever you go. MyApps is a free service offered to all students, faculty and staff.&nbsp; <\/p>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#e31837\"><strong>You can expect: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A modern interface:<\/strong>&nbsp;MyApps provides a one-stop University portal to access software.<\/li>\n\n\n\n<li><strong>Better performance:<\/strong>&nbsp;Applications will run as seamlessly as if they were locally installed on your computer.<\/li>\n\n\n\n<li><strong>Consistent user experience:<\/strong>&nbsp;All applications behave the same, whether launched from a Mac or PC.<\/li>\n\n\n\n<li><strong>Seamless authentication<\/strong>: When using a Windows machine, if you have already authenticated with your Passport York credentials, you will not be prompted to log in to MyApps<\/li>\n<\/ul>\n\n\n<style>.kt-accordion-id29361_26df3c-6e .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29361_26df3c-6e .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29361_26df3c-6e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29361_26df3c-6e .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29361_26df3c-6e .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29361_26df3c-6e kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29361_c6c27e-ee\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Apps Available via MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1124\" height=\"1242\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/myapps-.jpg\" alt=\"myapps\" class=\"wp-image-33276\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/myapps-.jpg 1124w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/myapps--271x300.jpg 271w\" sizes=\"auto, (max-width: 1124px) 100vw, 1124px\" \/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color has-medium-font-size\" style=\"color:#e31837\"><strong>Requirements: <\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Apple<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MacOS versions 12, 13, 14, 15<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>PC<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Windows 10<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Browsers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google Chrome (preferred)<\/li>\n\n\n\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Safari<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it?<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/myapps.yorku.ca\/login\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Access MyApps&gt;&gt;<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>**Please note<\/strong> MyApps requires your active&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/\">Passport York username and password<\/a>, and is available via any computer that meets the system requirements<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"#faqs-my-apps\"><strong>Click here for MyApps FAQs<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tabb0d66c-d3\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview<\/h2>\n\n\n\n<p>Zoom at YorkU unifies cloud video conferencing for simple meetings, study groups and online learning into one easy-to-use platform. All 快播视频 Faculty and Staff are eligible for licensed accounts. Sign up by logging in with your Passport York credentials. Faculty and staff can host meetings of up to 300 participants for an unlimited duration, with screen sharing, video recording, and a range of other collaboration features.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it? <\/h3>\n\n\n\n<p><strong>Eligibility:<\/strong>&nbsp;Full-time active Faculty and Staff<\/p>\n\n\n\n<p><strong>Go to:<\/strong>&nbsp;<strong><a href=\"http:\/\/yorku.zoom.us\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/yorku.zoom.us<\/a><\/strong><\/p>\n\n\n\n<p>Users can log in with their Passport York accounts by visiting&nbsp;<a href=\"http:\/\/yorku.zoom.us\/\" target=\"_blank\" rel=\"noreferrer noopener\">yorku.zoom.us<\/a>&nbsp;and clicking \u201csign in\u201d. Currently your account will automatically be created by the system and assigned a Pro license.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-bb03a9d2-852f-4a11-81f7-ecf7e445f21c\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom-Set-Up-Instructions.pdf\">Zoom Set-Up Instructions<\/a><a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom-Set-Up-Instructions.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-bb03a9d2-852f-4a11-81f7-ecf7e445f21c\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-427a4ece-9d73-457b-8a3e-5d464268eb0e\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-Quick-Start-New2.pdf\">Zoom Quick Start<\/a><a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-Quick-Start-New2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-427a4ece-9d73-457b-8a3e-5d464268eb0e\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-5f1fd727-cabc-4ac4-9bd2-f836d560280c\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-User-Reference-Guide.pdf\">Zoom Reference Guide<\/a><a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-User-Reference-Guide.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-5f1fd727-cabc-4ac4-9bd2-f836d560280c\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-1858efe0-98eb-4477-8d3e-9790fd58bc7b\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-Best-Practicesv2.pdf\">Zoom Best Practices<\/a><a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Zoom@YorkU-Best-Practicesv2.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-1858efe0-98eb-4477-8d3e-9790fd58bc7b\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-9ca5ba11-3ec2-4961-95fc-b15d3d8f6c52\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Tips-and-Tricks-for-Teachers-Educating-on-Zoom.pdf\">Tips and Tricks for Teachers Educating on Zoom<\/a><a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/11\/Tips-and-Tricks-for-Teachers-Educating-on-Zoom.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-9ca5ba11-3ec2-4961-95fc-b15d3d8f6c52\">Download<\/a><\/div>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"https:\/\/yorku.zoom.us\/rec\/play\/vZwrf-usrW03SdKctASDBKNwW9W4ePms1iIa-aFczx7jUCQLMVWgM7sQNuACz_baAnqStO1njpFTHDg1?continueMode=true\" target=\"_blank\" rel=\"noreferrer noopener\">Zoom for Teaching and Education (Pre-recorded Webinar)&gt;&gt;<\/a><\/p>\n\n\n\n<p class=\"has-small-font-size\"><a href=\"https:\/\/lthelp.yorku.ca\/deliver-a-lecture-online\/using-zoom-to-deliver-a-lecture\" target=\"_blank\" rel=\"noreferrer noopener\">Adding Zoom to Moodle&gt;&gt;<\/a><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"#faqs-zoom\"><strong>Click here for Zoom FAQs<\/strong><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tab198023-1a\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview<\/h2>\n\n\n\n<p>快播视频 purchases software licenses in bulk and makes them available through MySoftware for free download. Most software distributed under a license expires annually, with fixed time periods set by the vendor.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it?<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/askus.yorku.ca\/portal\/\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Software Order Form&gt;&gt;<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th><span class=\"has-inline-color has-white-color\">Name &amp; Function<\/span><\/th><th><span class=\"has-inline-color has-white-color\">  <span class=\"has-inline-color has-white-color\">Instructions <\/span><\/span><\/th><\/tr><\/thead><tbody><tr><td>Chrome  (<meta charset=\"utf-8\">Browser) <\/td><td><span class=\"has-inline-color has-black-color\"><a rel=\"noreferrer noopener\" href=\"https:\/\/www.google.com\/chrome\/\" data-type=\"URL\" data-id=\"https:\/\/www.google.com\/chrome\/\" target=\"_blank\">For Windows<\/a><br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.google.com\/chrome\/\" data-type=\"URL\" data-id=\"https:\/\/www.google.com\/chrome\/\" target=\"_blank\">For Mac<\/a><\/span><\/td><\/tr><tr><td>Firefox <meta charset=\"utf-8\">(<meta charset=\"utf-8\">Browser) <\/td><td><a rel=\"noreferrer noopener\" href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" data-type=\"URL\" data-id=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" target=\"_blank\">For Windows<\/a><br><a rel=\"noreferrer noopener\" href=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" data-type=\"URL\" data-id=\"https:\/\/www.mozilla.org\/en-US\/firefox\/new\/\" target=\"_blank\">For Mac<\/a> <\/td><\/tr><tr><td>AntiVirus (<meta charset=\"utf-8\">Security)<\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/antivirus-software\/#windows\" data-type=\"URL\">For Windows<\/a><br><a href=\"https:\/\/www.yorku.ca\/uit\/antivirus-software\/#mac\" data-type=\"URL\">For Mac<\/a> <\/td><\/tr><tr><td>WinSCP (<meta charset=\"utf-8\">File Transfer- FTP)<\/td><td><a rel=\"noreferrer noopener\" href=\"https:\/\/winscp.net\/eng\/download.php\" data-type=\"URL\" data-id=\"https:\/\/winscp.net\/eng\/download.php\" target=\"_blank\">For Windows<\/a>  <\/td><\/tr><tr><td>PuTTY (<meta charset=\"utf-8\">Terminal Emulator)<\/td><td><a rel=\"noreferrer noopener\" href=\"https:\/\/www.chiark.greenend.org.uk\/~sgtatham\/putty\/\" data-type=\"URL\" data-id=\"https:\/\/www.chiark.greenend.org.uk\/~sgtatham\/putty\/\" target=\"_blank\">For Windows<\/a><br><\/td><\/tr><tr><td>GENcom (<meta charset=\"utf-8\">York Softphone)<\/td><td><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/gencom\/Ribbon_Gencom_11.0.18_20200728.exe\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/computing\/downloads\/gencom\/Ribbon_Gencom_11.0.18_20200728.exe\">For Windows<\/a><\/td><\/tr><tr><td>VLC Media Player (<meta charset=\"utf-8\">Entertainment)<\/td><td><a rel=\"noreferrer noopener\" href=\"https:\/\/www.videolan.org\/index.html\" data-type=\"URL\" data-id=\"https:\/\/www.videolan.org\/index.html\" target=\"_blank\">For Windows<\/a><\/td><\/tr><tr><td>ArcGIS&nbsp;(Web GIS) <\/td><td><a rel=\"noreferrer noopener\" href=\"https:\/\/esri.info.yorku.ca\" target=\"_blank\">For Windows <br>For Mac <\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-4 kt-inner-tab1e9b36-89\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview<\/h2>\n\n\n\n<p>快播视频 purchases software licenses in bulk and makes them available through MySoftware for free download. Most software distributed under a license expires annually, with fixed time periods set by the vendor.&nbsp;<\/p>\n\n\n\n<p class=\"has-white-color has-text-color\">a<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it? <\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/mysoftware.apps01.yorku.ca\/software\/common\/orderform\/?section=personal\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Software order form&gt;&gt;<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th><meta charset=\"utf-8\"><span class=\"has-inline-color has-white-color\">Name &amp; Function<\/span><\/th><th><span class=\"has-inline-color has-white-color\">Instructions <\/span><\/th><\/tr><\/thead><tbody><tr><td><meta charset=\"utf-8\">IBM SPSS Statistics (<meta charset=\"utf-8\">Statistical analysis software)   <\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/ibm-spss-statistics\/#windows\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/ibm-spss-statistics\/#windows\">For Windows<br><\/a><a href=\"https:\/\/www.yorku.ca\/uit\/ibm-spss-statistics\/#mac\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/ibm-spss-statistics\/#mac\">For Mac  <\/a><\/td><\/tr><tr><td><meta charset=\"utf-8\">SAS <meta charset=\"utf-8\">(<meta charset=\"utf-8\">Statistical analysis software)<\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/software-and-apps-for-faculty-and-staff\/sas\/\" data-type=\"URL\">For Windows<\/a><\/td><\/tr><tr><td>IBM Amos <meta charset=\"utf-8\">(<meta charset=\"utf-8\">Statistical analysis software)<\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/ibm-amos\/\" data-type=\"URL\">For Windows<\/a><\/td><\/tr><tr><td>Minitab (<meta charset=\"utf-8\">Statistical software)<\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/minitab\/\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/minitab\/\">For Windows<\/a><\/td><\/tr><tr><td>NVivo 15 (Data Analysis software)<\/td><td><a href=\"https:\/\/www.yorku.ca\/uit\/nvivo\/#windows\" data-type=\"URL\">For Windows<\/a><br><a href=\"https:\/\/www.yorku.ca\/uit\/nvivo\/#mac\" data-type=\"URL\">For Mac<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-5 kt-inner-tab2e68a3-38\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview<\/h2>\n\n\n\n<p>Microsoft 365  is available to all 快播视频 students, staff, and faculty for home and personal computers. It can be used on up to 5 PCs or Macs and other mobile devices (Android, iOS, Windows tablet). Microsoft 365 includes Word, Excel, PowerPoint, OneNote, Outlook, and offers file storage on OneDrive cloud service. It will work on any device or system running a current version of a supported browser (Chrome, Firefox, Edge). For a full list of supported browsers, <a href=\"https:\/\/support.office.com\/en-us\/article\/which-browsers-work-with-office-for-the-web-ad1303e0-a318-47aa-b409-d3a5eb44e452?ui=en-US&amp;rs=en-US&amp;ad=US\" target=\"_blank\" rel=\"noreferrer noopener\">click here<\/a>.&nbsp;<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/student-services\/microsoft-365-for-students\/\" style=\"color:#ffffff;background-color:#810001\">Microsoft 365 Resource Page&gt;&gt; <\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">Frequently Asked Questions <\/h2>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>MyApps <strong>FAQs<\/strong><\/strong><\/h3>\n\n\n<style>.kt-accordion-id29361_f59ad5-01 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29361_f59ad5-01 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29361_f59ad5-01 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29361_f59ad5-01 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29361_f59ad5-01 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-my-apps\"><div class=\"kt-accordion-wrap kt-accordion-id29361_f59ad5-01 kt-accordion-has-14-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29361_87fdaa-27\" id=\"myapps-new-app\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Requesting a new application to be published on MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>To request a new application to be added to the MyApps portal,&nbsp;<a href=\"https:\/\/acctform.apps01.yorku.ca\/machform\/view.php?id=17352\">please su<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/acctform.apps01.yorku.ca\/machform\/view.php?id=17352\" target=\"_blank\">bmit a software request form.<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29361_b8b645-72\" id=\"myapps-request-access\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Requesting access to an application published on MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>To request access to an application that is already on the MyApps portal, please submit a request to&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29361_9a7d45-59\" id=\"myapps-validation-error\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Receiving a validation error after logging in<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"https:\/\/youtu.be\/ijHH-NFkCvQ\" target=\"_blank\" rel=\"noreferrer noopener\">View help video to assist you with validation errors&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29361_ffecea-95\" id=\"myapps-sis-apps\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Accessing SIS applications from MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">To access classic SIS applications from MyApps, please see the following&nbsp;<a href=\"https:\/\/yuoffice.sharepoint.com\/:b:\/s\/UIT-UITWebsiteFileRepository\/EQeXhJ_XvH1OqACvGtiv2JgBLbrTAleNZO-SSwFx1lrSCg?e=beSY4G\" target=\"_blank\">document<\/a>&nbsp;(PDF).<\/span><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29361_33d635-84\" id=\"myapps-launch-options\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do the different launch options mean?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>When hovering over an app, you will be presented with one or more of the following options: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Launch Remote:\n\n\n<ul class=\"wp-block-list\">\n<li><em>Available on Apple and Windows devices<\/em><\/li>\n\n\n\n<li>Launches the application via a remote session to 快播视频 datacenters<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Launch in Browser:\n<ul class=\"wp-block-list\">\n<li><em>Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome<\/em><\/li>\n\n\n\n<li>Launches the application via a remote&nbsp;<strong><u>browser<\/u><\/strong>&nbsp;session to 快播视频 data centers<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Web Portal:\n\n\n<ul class=\"wp-block-list\">\n<li><em>Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome<\/em><\/li>\n\n\n\n<li>Launches the application on the web<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Launch: \n\n\n<ul class=\"wp-block-list\">\n<li><em>Available on Windows devices<\/em><\/li>\n\n\n\n<li>Downloads the application to your device as a virtual copy and will launch it as if it were installed on your device<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane29361_f1d71e-b6\" id=\"myapps-remote-access\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Accessing your work files or your home directory remotely from home<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Please follow instructions on the following page for&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/off-campus-computing\/#shared-drive\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/off-campus-computing\/#shared-drive\">accessing your work files or your home directory remotely&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane29361_bdf566-5d\" id=\"myapps-cannot-access-files\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I cannot access files on my local folder in MyApps on my Mac. What should I do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Users may encounter issues if they do not confirm granting Parallels access to their Hard Drive the first time they run Parallels. Please follow the instructions in the following&nbsp;<a href=\"https:\/\/yuoffice.sharepoint.com\/:w:\/s\/UIT-UITWebsiteFileRepository\/EchY4LMOoIpPmJFo6B7ELSwBwxT9YKz6oS2YbXu9hXPI9Q?e=QGGrNf\" target=\"_blank\" rel=\"noreferrer noopener\">document<\/a> to fix this issue.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane29361_572b19-ea\" id=\"myapps-videos\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Helpful videos regarding MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>View help videos to assist you with everything from logging in and customizing your portal to troubleshooting and requesting support. <a href=\"https:\/\/customers.appsanywhere.com\/students\" data-type=\"URL\" data-id=\"https:\/\/customers.appsanywhere.com\/students\" target=\"_blank\" rel=\"noreferrer noopener\">View video tutorials&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane29361_3058ab-0b\" id=\"page-not-working\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am getting \"Page not working...\"&nbsp; when launching remote applications&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>There is a known issue where logging in to certain York web services may cause an error when launching applications remotely. You will see the error below in your web browser after launching a remote application:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"488\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/11\/2ff1a50d-8949-4ffb-b61f-ae28ccfb07ae.png\" alt=\"&quot;This page isn't working&quot; message \" class=\"wp-image-37185\" style=\"width:605px;height:auto\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/11\/2ff1a50d-8949-4ffb-b61f-ae28ccfb07ae.png 796w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/11\/2ff1a50d-8949-4ffb-b61f-ae28ccfb07ae-300x184.png 300w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><\/figure>\n\n\n\n<p>We know logging into the following services will cause this error, but other services or conditions may also cause it:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HR Self Serve&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SIS Web Apps at <a href=\"https:\/\/sis.info.yorku.ca\">https:\/\/sis.info.yorku.ca<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>We recommend using a different browser when accessing HR Self Serve to avoid interfering with MyApps remote applications.&nbsp;<br>If you encounter this issue, close your browser and try again. If you still encounter the error, clear your cookies in your default browser; this should resolve the issue. Here is how you can delete your cookies from various browsers:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/clear-cookies-and-site-data-firefox\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.mozilla.org\/en-US\/kb\/clear-cookies-and-site-data-firefox<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.google.com\/accounts\/answer\/32050?hl=en&amp;co=GENIE.Platform%3DDesktop<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/edge\/learning-center\/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.microsoft.com\/en-us\/edge\/learning-center\/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.apple.com\/en-ca\/105082\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.apple.com\/en-ca\/105082<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>When following the above instructions to clear your cookies, please ensure that any additional tabs that open in your browser are closed to prevent this error from occurring (e.g. you have a SIS Web App that automatically opens in a different tab in your browser). Some browsers allow you to reopen tabs that were open in your previous browsing session:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open your browser, open a new blank tab&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Close any\/all other tabs that automatically open&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Clear cookies in your browser (select \u201c<strong>All Time<\/strong>\u201d for the time period)&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>If already logged in to MyApps, log out&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Close your browser&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Open a new browser window and log in to MyApps again&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>We are working with the vendor to resolve this issue, and we appreciate your patience.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane29361_954be2-89\" id=\"ISSUE2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I'm experiencing an issue when launching Remote Applications<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h3 class=\"wp-block-heading\"><strong>What is the issue<\/strong>?<\/h3>\n\n\n\n<p>MyApps is currently experiencing an issue with the remote launch service. When launching an application remotely, users will get connected; however, the application will not launch.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>In the background, they will see a message displaying \u201c<strong><em>The username or password is incorrect<\/em><\/strong>\u201d and an <strong>OK<\/strong> button.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"456\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/08\/image-12.png\" alt=\"\" class=\"wp-image-38670\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/08\/image-12.png 936w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/08\/image-12-300x146.png 300w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Who is affected<\/strong>?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Students, Faculty and Staff running macOS and launching a remote application <strong>for the first time.<\/strong>&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Staff who need to launch SIS applications on MyApps for the first time, typically staff in a new role, to access the legacy\/classic SIS applications.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Who is not affected<\/strong>? <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Students, Faculty and Staff who have previously launched an application remotely.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Students, Faculty, and Staff launching applications virtually by default in MyApps if you are running Windows.&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What to do\/workaround if you are affected:<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Click the <strong>OK<\/strong> button under \u201c<em><strong>The username and password are incorrect<\/strong><\/em>\u201d to try launching the application remotely.&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>Note:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users may not see the screen above, as it appears in the background of the desktop. For example, if users have other windows open and maximized, the window will be hidden in the background. Users will need to move or minimize foreground windows.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In rare situations, the <strong>OK<\/strong> button may need to be clicked a 2<sup>nd<\/sup> time.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>When will the issue be fixed?<\/strong>&nbsp;<\/h3>\n\n\n\n<p>The vendor has been engaged to assist with a fix. We will notify the community as soon as the issue is resolved.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane29361_9f3ec4-dd\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Additional MyApps Troubleshooting<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Click here for the <a href=\"https:\/\/docs.appsanywhere.com\/appsanywhere\/3.3\/troubleshooting-support-guide-for-appsanywhere\" data-type=\"link\" data-id=\"https:\/\/docs.appsanywhere.com\/appsanywhere\/3.3\/troubleshooting-support-guide-for-appsanywhere\" target=\"_blank\" rel=\"noreferrer noopener\">official MyApps troubleshooting guide<\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zoom <meta charset=\"utf-8\">FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id29361_c64def-7c .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29361_c64def-7c .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29361_c64def-7c > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29361_c64def-7c .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29361_c64def-7c .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-zoom\"><div class=\"kt-accordion-wrap kt-accordion-id29361_c64def-7c kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29361_bd0436-31\" id=\"ppy-zoom\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Do I need Passport York to get Zoom? <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Yes, you need a Passport York account to get Zoom. For more help with your Passport York account, <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/\" data-type=\"URL\">click here<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29361_e35258-dd\" id=\"zoom-videos\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Video tutorials available for Zoom<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"https:\/\/learn-zoom.us\/show-me\" data-type=\"URL\" data-id=\"https:\/\/learn-zoom.us\/show-me\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for a collection of video tutorials&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29361_2e5faa-a1\" id=\"zoom-store-info\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Information stored on Zoom <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Zoom @ 快播视频 service does not, by default, store any personal information beyond name, email address (which serves as the user account) and department name. Your Passport York credentials are never shared with the service. If you choose to add a profile picture or any other information manually to your profile, that information will also be stored.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns learnmore-block is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/yu-blockpatterns\/img\/learnmore.png\" alt=\"\" class=\"wp-image-11892\" style=\"width:53px;height:76px\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>Not finding what you are looking for or need technical assistance?&nbsp;We are here to support you!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/\">Contact Us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#in-person\">Visit us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/askus.yorku.ca\/portal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Submit a Service Request <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All current York employees (faculty and staff) have access to a wide variety of discounted software and free downloads. Please note: Faculty and staff who need software installed on a&nbsp;York-owned computer&nbsp;should submit a&nbsp;service request. 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