{"id":29988,"date":"2024-02-09T16:38:58","date_gmt":"2024-02-09T21:38:58","guid":{"rendered":"https:\/\/www.yorku.ca\/uit-dev\/?page_id=29988"},"modified":"2026-03-31T12:44:25","modified_gmt":"2026-03-31T17:44:25","slug":"internet-access","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/","title":{"rendered":"Internet Access"},"content":{"rendered":"\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>快播视频 offers a range of internet access options to keep you connected on campus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AirYorkPLUS<\/strong>: Secure, high-speed Wi-Fi available across campus.<\/li>\n\n\n\n<li><strong>eduroam<\/strong>: Wi-Fi for visitors from participating institutions<\/li>\n\n\n\n<li><strong>AirYorkGUEST<\/strong>: An open Wi-Fi network for guests and visitors<\/li>\n\n\n\n<li><strong>Wired Internet Access in Residence<\/strong>: Reliable, high-speed wired internet for students living in residence<\/li>\n\n\n\n<li><strong>Virtual Private Network (VPN)<\/strong>: Securely access university resources and services from off-campus locations, ensuring your data remains protected while working remotely.<\/li>\n<\/ul>\n\n\n\n<p>Whether you\u2019re in class, studying in residence, or visiting from another institution, 快播视频\u2019s internet services keep you connected and secure. To ensure optimal performance of your Wi-Fi connection, please consult our recommendations on&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/internet-access\/#wifi-client-device\" rel=\"noreferrer noopener\" target=\"_blank\">choosing a Wi-Fi client device<\/a>.&nbsp;<\/p>\n\n\n\n<p>*<strong>*Please note&nbsp;<\/strong>any other wireless networks available on campus at York are not supported by UIT and should be avoided.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=18947\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Internet Problem Reporting Form &gt;&gt; <\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><statusiq-status-widget src=\"https:\/\/yorku.site24x7statusiq.com\" \ufeffwidget-text=\"IT Service Status\" widget-type=\"badge\" widget-text=\"IT Service Status\"><\/statusiq-status-widget>\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/www.yorku.ca\/uit\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-text-color has-white-color has-background has-black-background-color wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-buttons bg-primary-2 text-white rounded-0 learnmore-block p-2 d-flex justify-content-between align-items-center\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius \" href=\"https:\/\/askus.yorku.ca\/portal\" style=\"background-color:#810001;color:#ffffff\">Submit a Service Request<\/a><i class=\"fas fa-chevron-right small p-2\"><\/i><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\">Featured Services<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>.kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:34px;padding-right:34px;padding-bottom:34px;padding-left:34px;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-title-list li{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:1.4em;font-weight:regular;font-style:normal;border-top-width:0px;border-right-width:0px;border-bottom-width:4px;border-left-width:0px;border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:8px;padding-right:20px;padding-bottom:8px;padding-left:20px;border-color:#ffffff;color:#555555;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:#eeeeee;color:#555555;background:#cf2e2e;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:#0a6689;color:#0a6689;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id29988_33e2e8-7c{max-width:1360px;}@media all and (max-width: 1024px){.kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}@media all and (max-width: 767px){.kt-tabs-id29988_33e2e8-7c > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id29988_33e2e8-7c kt-tabs-has-6-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-inherit kt-tab-alignment-center \"><ul class=\"kt-tabs-title-list\"><li id=\"airyork-plus\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#airyork-plus\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">AirYorkPLUS <\/span><\/a><\/li><li id=\"eduroam\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#eduroam\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">eduroam    <\/span><\/a><\/li><li id=\"airyork-guest\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#airyork-guest\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\">AirYorkGUEST <\/span><\/a><\/li><li id=\"internet-in-residence\" class=\"kt-title-item kt-title-item-4 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#internet-in-residence\" data-tab=\"4\" class=\"kt-tab-title kt-tab-title-4 \"><span class=\"kt-title-text\">Internet in Residence <\/span><\/a><\/li><li id=\"wired-access\" class=\"kt-title-item kt-title-item-5 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#wired-access\" data-tab=\"5\" class=\"kt-tab-title kt-tab-title-5 \"><span class=\"kt-title-text\">Wired Access<\/span><\/a><\/li><li id=\"vpn\" class=\"kt-title-item kt-title-item-6 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#vpn\" data-tab=\"6\" class=\"kt-tab-title kt-tab-title-6 \"><span class=\"kt-title-text\">VPN<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab36b0bb-cc\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>AirYorkPLUS provides wireless internet access to York community members featuring improved security, performance, convenience and mobility. <meta charset=\"utf-8\">AirYorkPLUS is for current students that use Passport York login <meta charset=\"utf-8\">for their daily academic online activities at 快播视频.<\/p>\n\n\n\n<p><strong>Features: <\/strong><\/p>\n\n\n\n<p><strong>Single sign on<\/strong><br>Once you configure your Wi-Fi client (laptop or tablet computer, smartphone, etc.) with your Passport York credentials, the client will automatically connect to AirYorkPLUS as soon as it is within range of an AirYorkPLUS access point.<\/p>\n\n\n\n<p><strong>Security<\/strong><br>Network traffic is encrypted between the client and the AirYorkPLUS access point.<\/p>\n\n\n\n<p><strong>Performance<\/strong><br>Better performance in high-density settings such as lecture halls and libraries where many Wi-Fi clients are active simultaneously.<\/p>\n\n\n\n<p>Most performance improvement are available only to Wi-Fi devices with dual-band radios. For further details, please consult UIT's recommendations on&nbsp;<a href=\"#wifi-client-device\">selecting\/purchasing a Wi-Fi client<\/a>&nbsp;device for use on-campus at York.<\/p>\n\n\n\n<p><meta charset=\"utf-8\"><strong>**Please note<\/strong> that you will only be able to access AirYorkPLUS as an active York student. Once you leave or graduate, you will no longer have access. Please consult the <a href=\"#airyork-guest\">AirYorkGuest page<\/a> for information on how to connect once you are not longer and active student. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it? <\/h3>\n\n\n\n<p>You will need a <a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/\">Passport York<\/a> username and password to connect to AirYorkPLUS<\/p>\n\n\n\n<p>Configure and connect to AirYorkPLUS as per instructions for the operating system of your device below:<\/p>\n\n\n<style>.kt-accordion-id29988_830ac6-bc .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_830ac6-bc .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_830ac6-bc > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_830ac6-bc .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_830ac6-bc .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_830ac6-bc kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29988_bc9ac9-ec\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Windows 10<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Click on the wireless icon in the task bar located at the bottom right of your screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"295\" height=\"131\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-1-new.png\" alt=\"wireless icon\" class=\"wp-image-33263\"\/><\/figure>\n\n\n\n<p>2. Select AirYorkPLUS from the list of available networks and click&nbsp;<strong>Connect<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"234\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-2-new-300x234-1.png\" alt=\"connect automatically button\" class=\"wp-image-33264\"\/><\/figure>\n\n\n\n<p>3. Enter your Passport York credentials as shown and click&nbsp;<strong>OK<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"293\" height=\"300\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-3-new-293x300-1.png\" alt=\"PPY login\" class=\"wp-image-33265\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_f25b98-34\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Windows 11 <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Click on the wireless icon (the globe or Wi-Fi symbol) in the taskbar located at the bottom right of your screen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"416\" height=\"177\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic1_wireless_icon.png\" alt=\"taskbar\" class=\"wp-image-32688\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic1_wireless_icon.png 416w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic1_wireless_icon-300x128.png 300w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/figure>\n\n\n\n<p>2. Select \u2018AirYorkPLUS\u2019 from the list of available networks and click <strong>Connect<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"662\" height=\"1047\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic2_wireless_network_list.png\" alt=\"connect to AirYorkPLUS\" class=\"wp-image-32689\" style=\"width:331px;height:524px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic2_wireless_network_list.png 662w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic2_wireless_network_list-190x300.png 190w\" sizes=\"auto, (max-width: 662px) 100vw, 662px\" \/><\/figure>\n\n\n\n<p>3. Enter your Passport York credentials as shown and click<strong> OK<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"1077\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic3_enter_credentials.png\" alt=\"PPY login\" class=\"wp-image-32690\" style=\"width:333px;height:539px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic3_enter_credentials.png 665w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic3_enter_credentials-185x300.png 185w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/><\/figure>\n\n\n\n<p>4. Click \u2018Connect\u2019 again to accept the certificate details. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"643\" height=\"1046\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic4_connect.png\" alt=\"certificate details\" class=\"wp-image-32691\" style=\"width:322px;height:523px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic4_connect.png 643w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/pic4_connect-184x300.png 184w\" sizes=\"auto, (max-width: 643px) 100vw, 643px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_e5cc40-3e\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Mac OSX 10.7 and up <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Click on the wireless icon in the task bar located at the top right corner of your screen and select&nbsp;<strong>AirYorkPLUS<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"274\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-1.png\" alt=\"task bar \" class=\"wp-image-32695\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-1.png 390w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-1-300x211.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<p>2. In the authentication window, enter your Passport York credentials and click&nbsp;<strong>Join<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"444\" height=\"311\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-2.png\" alt=\"PPY login \" class=\"wp-image-32696\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-2.png 444w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mX8-2-300x210.png 300w\" sizes=\"auto, (max-width: 444px) 100vw, 444px\" \/><\/figure>\n\n\n\n<p>3. The Verify Certificate window will pop up, asking you to verify the&nbsp;<strong>authenticate.yorku.ca<\/strong>&nbsp;certificate for the AirYorkPLUS network is issued by GlobalSign Root CA; click&nbsp;<strong>Continue<\/strong>&nbsp;to connect. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"854\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac_cert_ayp.jpeg\" alt=\"certificate verification \" class=\"wp-image-32697\" style=\"width:536px;height:427px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac_cert_ayp.jpeg 1072w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac_cert_ayp-300x239.jpeg 300w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_2d39f0-8a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Android <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. From your device home screen, activate the menu button and select&nbsp;<strong>Settings:<\/strong><\/p>\n\n\n\n<p>2. Click on&nbsp;<strong>Wi-Fi<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1888\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/1.-Wifi-1-1.png\" alt=\"network and internet \" class=\"wp-image-32698\" style=\"width:360px;height:472px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/1.-Wifi-1-1.png 1440w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/1.-Wifi-1-1-229x300.png 229w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/1.-Wifi-1-1-1172x1536.png 1172w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p>3. Select&nbsp;<strong>AirYorkPLUS<\/strong>&nbsp;from the list of&nbsp;<strong>Wi-Fi networks<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1924\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/2.-Wifi-Access-Networks-1.png\" alt=\"list of wifi networks \" class=\"wp-image-32699\" style=\"width:360px;height:481px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/2.-Wifi-Access-Networks-1.png 1440w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/2.-Wifi-Access-Networks-1-225x300.png 225w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/2.-Wifi-Access-Networks-1-1150x1536.png 1150w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<p>4. You may need to enter the follow information as shown below:<br>- EAP method:&nbsp;<strong>PEAP<\/strong><br>- Phase 2 authentication:&nbsp;<strong>MSCHAPV2<\/strong><br>- CA Certificate:&nbsp;<strong>Do not validate<\/strong><br>- Domain:&nbsp;<strong>yorku.ca<\/strong>&nbsp;( If you do not see the domain field then ignore )<br>- Identity:&nbsp;<strong>your Passport 快播视频sername<\/strong><br>- Password:&nbsp;<strong>your Passport York account password<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"856\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Settings-with-domain-e.png\" alt=\"login \" class=\"wp-image-32700\" style=\"width:277px;height:428px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Settings-with-domain-e.png 554w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Settings-with-domain-e-194x300.png 194w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/><\/figure>\n\n\n\n<p>5. Click&nbsp;<strong>Connect<\/strong>&nbsp;to complete the process.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_ef48a5-35\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">AirYorkPLUS with IOS (iPhone and iPad) <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Select Settings, then&nbsp;<strong>Wi-Fi<\/strong>. <\/p>\n\n\n\n<p>2. Select&nbsp;<strong>AirYorkPLUS<\/strong>&nbsp;from the list of available networks. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"519\" height=\"923\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-1-new.png\" alt=\"list of available networks. \" class=\"wp-image-32703\" style=\"width:260px;height:462px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-1-new.png 519w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-1-new-169x300.png 169w\" sizes=\"auto, (max-width: 519px) 100vw, 519px\" \/><\/figure>\n\n\n\n<p>3. Enter your Passport York credentials and click&nbsp;<strong>Join<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"519\" height=\"923\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-2-new.png\" alt=\"login \" class=\"wp-image-32704\" style=\"width:260px;height:462px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-2-new.png 519w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios-2-new-169x300.png 169w\" sizes=\"auto, (max-width: 519px) 100vw, 519px\" \/><\/figure>\n\n\n\n<p>4. Verify the certificate is for&nbsp;<strong>authenticate.yorku.ca<\/strong>&nbsp;and is issued by&nbsp;<strong>GlobalSign Organization Validation CA;<\/strong>&nbsp;if so, select&nbsp;<strong>Accept<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"1334\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert-1.png\" alt=\"certificate\" class=\"wp-image-32705\" style=\"width:375px;height:667px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert-1.png 750w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert-1-169x300.png 169w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"has-normal-font-size\"><a href=\"#faqs-airyork-plus\"><strong>Click here for AirYork Plus FAQs <\/strong><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tabfffbd0-fa\"><div class=\"kt-tab-inner-content-inner\">\n<p><meta charset=\"utf-8\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>eduroam&nbsp;provides wireless internet access to York community members and to visitors from eduroam-member institutions. eduroam provides improved security, performance, convenience and mobility. York community members connected to eduroam are provided the same service as if they were connected to AirYorkPLUS, and it is available in all the same locations as AirYorkPLUS. A Wi-Fi client device which is configured to use eduroam does not also require AirYorkPLUS. <\/p>\n\n\n\n<p><strong>**Please note<\/strong> that you will only have access to eduroam while you are an active York student. Once you leave or graduate, you will no longer be able to connect to <meta charset=\"utf-8\"><meta charset=\"utf-8\">eduroam-member institutions.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Who is it for? <\/h3>\n\n\n\n<p>At York, the eduroam service is available to visitors from an eduroam-participating institution. Current 快播视频 students may access eduroam while visiting other eduroam-participating institutions.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it? <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check that the institution you will be visiting is an eduroam participant at&nbsp;<a href=\"https:\/\/www.eduroam.org\/where\/\" target=\"_blank\" rel=\"noreferrer noopener\">eduroam institution list<\/a>&nbsp;.<\/li>\n\n\n\n<li>Your login for eduroam your&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/\">Passport York<\/a>&nbsp;username followed by @yorku.ca, and your password.<\/li>\n\n\n\n<li>Configure your computer or wireless device &amp; connect to eduroam wireless network:<\/li>\n<\/ul>\n\n\n<style>.kt-accordion-id29988_27593f-1b .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_27593f-1b .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_27593f-1b > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_27593f-1b .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_27593f-1b .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_27593f-1b kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_1ec6ed-4f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">eduroam with Windows 10<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Click on the wireless icon in the task bar located at the bottom right of your screen. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"295\" height=\"131\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-1-edu.png\" alt=\"wifi icon \" class=\"wp-image-32627\" style=\"width:295px;height:131px\"\/><\/figure>\n\n\n\n<p>2. Select eduroam from the list of available networks and click&nbsp;<strong>Connect<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"412\" height=\"334\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-2-edu.png\" alt=\"Connect button \" class=\"wp-image-32628\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-2-edu.png 412w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-2-edu-300x243.png 300w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/figure>\n\n\n\n<p>3. Enter your username in the form username@yorku.ca and your Passport York password and click&nbsp;<strong>OK<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"405\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-3-edu.png\" alt=\"login\" class=\"wp-image-32629\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-3-edu.png 411w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/win10-3-edu-300x296.png 300w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_eb09c6-a8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Mac OSX 10.7 and up <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Click on the wireless icon in the task bar located at the top right corner of your screen and select&nbsp;<strong>eduroam<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"250\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac107-1.gif\" alt=\"wifi looking for networks\" class=\"wp-image-32630\"\/><\/figure>\n\n\n\n<p>2. In the authentication window, enter the following and click&nbsp;<strong>Join<\/strong>:<\/p>\n\n\n\n<p><br>- Username:&nbsp;<strong><strong>PPYusername<\/strong>@yorku.ca <br><\/strong>- Password:<strong>&nbsp;your FAS account password<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"310\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac107-2.gif\" alt=\"join wifi \" class=\"wp-image-32631\"\/><\/figure>\n\n\n\n<p>3. The Verify Certificate window will pop up, asking you to verify the certificate for server&nbsp;<strong>eduroam.yorku.ca<\/strong>&nbsp;and issued by&nbsp;<strong>GlobalSign Extended Validation CA<\/strong>. If so, click&nbsp;<strong>Continue<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"424\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac-osx-edu.png\" alt=\"verify certificate\" class=\"wp-image-32633\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac-osx-edu.png 530w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/mac-osx-edu-300x240.png 300w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/figure>\n\n\n\n<p>4. You will then be prompted for your machine's admin password in order to add this certificate to your Certificate Trust Settings; click<strong>&nbsp;Update Settings<\/strong>.<\/p>\n\n\n\n<p>5. You should now be connected to the eduroam wireless network.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_765803-7c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Android<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>**Please note<\/strong> Android devices vary and the eduroam setup process may look slightly different depending on the device. Screen shots are dependent on the version of Android that the user has.<\/p>\n\n\n\n<p>1. From the home screen search for&nbsp;<strong>Settings<\/strong>. <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/Step1.jpg\" alt=\"Search for settings\" class=\"wp-image-29668\" style=\"width:360px;height:187px\"\/><\/figure>\n\n\n\n<p>2. Find and tap on&nbsp;<strong>Settings<\/strong>&nbsp;(Fig.2) \u2013 you may have to swipe several screens to the right to find it. <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/Step2.jpg\" alt=\"settings icon \" class=\"wp-image-29669\" style=\"width:124px;height:154px\"\/><\/figure>\n\n\n\n<p>3. In the Wireless &amp; Networks section (Fig.3) select&nbsp;<strong>Wi-Fi<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/Step3-scaled.jpg\" alt=\"wifi section on settings \" class=\"wp-image-29670\" style=\"width:309px;height:640px\"\/><\/figure>\n\n\n\n<p>4. The Wi-Fi screen will open and display a list of available networks.  Select&nbsp;<strong>eduroam<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/Step4-scaled.jpg\" alt=\"eduroam network selected \" class=\"wp-image-29671\" style=\"width:307px;height:640px\"\/><\/figure>\n\n\n\n<p>5. You will be prompted to sign in to the wireless network. Enter the following details in the settings menu (Fig.5):<\/p>\n\n\n\n<p><strong>EAP method<\/strong>: PEAP<br><strong>Phase-2 authentication<\/strong>: MSCHAPV2<br><strong>CA certificate<\/strong>: None<br><strong>Domain<\/strong>: yorku.ca<br><strong>Identity:&nbsp;<\/strong>Your Passport York username@yorku.ca<br><strong>Anonymous identity:<\/strong>&nbsp;anonymous@yorku.ca<br><strong>Password:<\/strong>&nbsp;your Passport York password<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/eduroam-settings.png\" alt=\"eduroam settings\" class=\"wp-image-29774\" style=\"width:297px;height:633px\"\/><\/figure>\n\n\n\n<p>6. You should now be connected to the eduroam network. <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2024\/04\/Step6-scaled.jpg\" alt=\"auto connect \" style=\"width:310px;height:640px\"\/><\/figure>\n\n\n\n<p>7. Press the&nbsp;<strong>Home<\/strong>&nbsp;key underneath the screen to exit Settings and return the main screen. <\/p>\n\n\n\n<p><strong>**Please note<\/strong> for a more stable connection users can change the field under Privacy heading to 'Use device MAC'. This setting may be available under Advanced Options.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_792b0f-0c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Apple iPhone\/ iPad iOS <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. Select&nbsp;<strong>Settings<\/strong>, then&nbsp;<strong>Wi-Fi<\/strong>.<\/p>\n\n\n\n<p>2. Select&nbsp;<strong>eduroam<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"960\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_1.png\" alt=\"wifi networks \" class=\"wp-image-32638\" style=\"width:160px;height:240px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_1.png 640w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_1-200x300.png 200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n\n<p>3. Enter the following, and click&nbsp;<strong>Join<\/strong>:<br>- Username: <strong>PPYUsername@yorku.ca<\/strong><br>- Password: your Passport York password<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"960\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_2.png\" alt=\"PPY login \" class=\"wp-image-32639\" style=\"width:160px;height:240px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_2.png 640w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/apple_2-200x300.png 200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n\n<p>4. Verify the certificate is for&nbsp;<strong>eduroam.yorku.ca<\/strong>&nbsp;and is issued by&nbsp;<strong>GlobalSign Organization Validation CA<\/strong>. If so, select&nbsp;<strong>Accept<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"1334\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert.png\" alt=\"certificate \" class=\"wp-image-32640\" style=\"width:188px;height:334px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert.png 750w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/ios_cert-169x300.png 169w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>5. You should now be connected to the eduroam wireless network.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-normal-font-size\"><a href=\"#faqs-eduroam\"><strong>Click here for eduroam FAQs<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tab6680b0-ca\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>AirYorkGUEST provides visitors to the University with Wi-Fi internet access. AirYorkGUEST also provides Wi-Fi network access to devices which do not have a web browser such as barcode scanners, and mobile printers. AirYorkGUEST is available in all the same locations as AirYorkPLUS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maximum duration of a login session is 8 hours. Upon reaching this session time limit, the connection to the AirYorkGUEST network will be terminated without warning. However, you can register again for another&nbsp;<strong>8 hour session<\/strong>.<\/li>\n\n\n\n<li><strong>**Please note<\/strong> AirYorkGUEST cannot be used by the community that normally uses either eduroam or AirYorkPLUS.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it?<\/h3>\n\n\n<style>.kt-accordion-id29988_9c16a6-19 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_9c16a6-19 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_9c16a6-19 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_9c16a6-19 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_9c16a6-19 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_9c16a6-19 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_6cc1af-15\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Self registration process <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. <span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">In the list of available wireless networks, select AirYorkGUEST. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1242\" height=\"2208\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Wireless-Networks-1.png\" alt=\"wifi list \" class=\"wp-image-32767\" style=\"width:311px;height:552px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Wireless-Networks-1.png 1242w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Wireless-Networks-1-169x300.png 169w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Wireless-Networks-1-864x1536.png 864w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Wireless-Networks-1-1152x2048.png 1152w\" sizes=\"auto, (max-width: 1242px) 100vw, 1242px\" \/><\/figure>\n\n\n\n<p>2. Once you get redirected to the AirYorkGUEST splash screen, enter your information. <\/p>\n\n\n\n<p>3. <span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">You will be redirected to the AirYorkGUEST Service Registration Page. Select an authentication method -&nbsp;<\/span><strong style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">email<\/strong><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">&nbsp;or&nbsp;<\/span><strong style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">sms<\/strong><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\"> and accept the terms and conditions. <\/span><\/p>\n\n\n\n<p><strong>**Please note <\/strong>that<span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\"> if you provide your email address then you will get 10 mins of internet access to check your mail and click on the validation link. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1242\" height=\"2208\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Service-Registration-Page.png\" alt=\"self registration \" class=\"wp-image-32768\" style=\"width:311px;height:552px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Service-Registration-Page.png 1242w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Service-Registration-Page-169x300.png 169w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Service-Registration-Page-864x1536.png 864w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Service-Registration-Page-1152x2048.png 1152w\" sizes=\"auto, (max-width: 1242px) 100vw, 1242px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>4. <span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">Receive and confirm the the verification message and start using the Internet<\/span>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1242\" height=\"2208\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/IMG_0190.png\" alt=\"network access activation \" class=\"wp-image-32769\" style=\"width:311px;height:552px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/IMG_0190.png 1242w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/IMG_0190-169x300.png 169w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/IMG_0190-864x1536.png 864w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/IMG_0190-1152x2048.png 1152w\" sizes=\"auto, (max-width: 1242px) 100vw, 1242px\" \/><\/figure>\n\n\n\n<p>5. <span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">Click on the validation link on the email you received to start accessing the internet or enter the verification code you received via SMS in the Service Registration Website. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1242\" height=\"2208\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Access-Granted.png\" alt=\"access granted \" class=\"wp-image-32770\" style=\"width:311px;height:552px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Access-Granted.png 1242w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Access-Granted-169x300.png 169w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Access-Granted-864x1536.png 864w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Access-Granted-1152x2048.png 1152w\" sizes=\"auto, (max-width: 1242px) 100vw, 1242px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"has-normal-font-size\"><a href=\"#faqs-airyork-guest\"><strong>Click here for AirYork Guest FAQs<\/strong><\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-4 kt-inner-tab14946b-d1\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>Wireless and wired internet service is available in all residences along with VoIP telephone service at 快播视频 Keele and Glendon Campuses. Please see the&nbsp;Residence Internet Subscriber Agreement below: <\/p>\n\n\n\n<p><\/p>\n\n\n<style>.kt-accordion-id29988_3bb82a-20 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_3bb82a-20 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_3bb82a-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_3bb82a-20 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_3bb82a-20 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_3bb82a-20 kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_d26719-bc\" id=\"agreement\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Residence Subscriber Agreement<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>All subscribers of 快播视频 provided residence internet service must indicate their acceptance of this agreement for network service to be provided. Violations of this agreement will result in the offending subscriber system being disconnected from the network with or without prior notice. Restoration of service is dependent on the subscriber's compliance with this agreement and is at the discretion of University Information Technology. Violations of this agreement which also violate other 快播视频 policy or law may also result in loss of access privileges, University disciplinary action, and\/or legal action.<\/p>\n\n\n<p><strong>Terms and Conditions<\/strong>:<\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>Responsibility for Use:<\/strong>&nbsp;Individual subscribers are solely responsible for all use of their residence internet connection and ensuring that it is not used in violation of this and other relevant University policy or law, including the Senate Policy on Computing and Information Technology Systems and associated Network Security and Management Guidelines.<\/li>\n\n\n<li><strong>Contact Information:<\/strong>&nbsp;residence internet is operated by University Information Technology (UIT). It is the subscriber's responsibility to submit accurate contact information to UIT. Failure to do so may result in termination of service without warning.<\/li>\n\n\n<li><strong>Respect of Copyright:<\/strong>&nbsp;Distribution or downloading of copyrighted materials in violation of copyright law is prohibited.<\/li>\n\n\n<li><strong>Client Computer Security Verification:<\/strong>&nbsp;Clients are required to maintain their computer in a secure fashion, at minimum ensuring all critical security updates are applied, and the system is free of viruses and other malicious software. UIT provides anti-virus software free of charge to students of 快播视频. Clients may be required to run a verification agent\/program on their system to verify appropriate security settings are in place, critical updates are applied, and UIT-provided anti-virus software is active and updated.<\/li>\n\n\n<li><strong>Usage Limits:<\/strong>&nbsp;UIT reserves the right o limit the amount of residence internet upload\/download usage.<\/li>\n\n<\/ol>\n\n\n<p><strong>Prohibited Use:<\/strong><\/p>\n\n\n<p>The following points clarify or are in addition to the restrictions listed in the Network Security and Management Guidelines. Violation of any of the following prohibited uses may result in suspension or termination of the subscriber's residence internet connection.<\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>Network Abuse:<\/strong>&nbsp;Attempting to interfere with the normal operation of networks and systems within or external to the University is prohibited. This includes scanning, monitoring, interception, impersonation, or modification of systems and data without authorization.<\/li>\n\n\n<li><strong>Commercial Use:<\/strong>&nbsp;Use of residence internet connections to host services for commercial purposes is prohibited.<\/li>\n\n\n<li><strong>Subscriber Use Only:<\/strong>&nbsp;The residence internet connection is for the use of the individual subscriber only. Extending the service to others by any means (network hub, connection sharing, wireless access point, etc.) is prohibited except where expressly permitted.<\/li>\n\n\n<li><strong>Unsolicited Bulk E-mail (Spam):<\/strong>&nbsp;Use of the residence internet connection to send unsolicited bulk e-mail is prohibited.<\/li>\n\n\n<li><strong>IP Addresses and Domain Names:<\/strong>&nbsp;All subscribers will be automatically assigned a dynamic IP address and domain name by the network - attempting to use a different IP than the one assigned is prohibited. Arranging for an external non-\"yorku.ca\" domain name to refer to a residence internet IP address is prohibited.<\/li>\n\n\n<li><strong>Third-party Use:<\/strong>&nbsp;Use of software which allows others to use the residence internet resources available to the subscriber, such as proxy servers, e-mail relaying, remote control of the computer, or other related function not directly initiated by the subscriber is prohibited.<\/li>\n\n\n<li><strong>Wireless Network Services:<\/strong>&nbsp;Operation of DNS or DHCP services on any network interface connected to the residence internet service is prohibited.<\/li>\n\n<\/ol>\n\n\n<p><strong>Other Conditions:<\/strong><\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li><strong>Network Traffic:<\/strong>&nbsp;University Information Technology (UIT) will control inbound and outbound Internet traffic and the types and flow rates of traffic permitted. Decisions about the permitted types of traffic will be based on the business and academic goals of the University and the security exposure involved.<\/li>\n\n\n<li><strong>Network Monitoring:<\/strong>&nbsp;UIT will monitor network traffic as necessary and appropriate to detect unauthorized activity or intrusion attempts and ensure efficient operation. All monitoring will be carried out in compliance with the University Policy on Computing and Information Technology Facilities.<\/li>\n\n\n<li><strong>Security Auditing:<\/strong>&nbsp;UIT, or its designee, is authorized to perform a security audit of any device connected to the residence internet network service at any time. Subscribers will be notified via the contact information provided to resolve any identified vulnerabilities. UIT reserves the right to disable network access to any Subscriber with an identified security vulnerability until the vulnerability has been resolved.<\/li>\n\n\n<li><strong>Incident Response:<\/strong>&nbsp;Subscribers are requested to report suspected system security compromises or network abuse via e-mail to abuse@yorku.ca, or to UIT Client Services.<\/li>\n\n\n<li><strong>Prohibited\/Blocked Network Services or Servers:<\/strong>&nbsp;Residence Network Subscribers are prohibited from running the following types of servers or services on computers connected to the Residence Network:<ul><li>Remote login services (Windows Remote Desktop, PCanywhere, Dameware, telnet, RSH, SSH, etc)<\/li><li>File transfer servers (web, FTP, NFS, SMB\/CIFS, etc.)<\/li><li>IRC servers<\/li><li>Mail servers (SMTP)<\/li><\/ul>Due to the increased threat of viruses, worms and other malicious network activity, access to ports used by these services as well as other ports commonly used for network attacks will be blocked; this should not interfere with typical network usage. The list of blocked ports may change without notice depending on security requirements. For more information on blocked ports, please contact UIT Client Services.<\/li>\n\n\n<li><strong>Permitted use of Routers:<\/strong>&nbsp;Subscribers are allocated one IP address. The use of hubs or switches to extend the network is prohibited. Providing network service to computers located outside of the designated Subscriber's Undergraduate Residence Room or York Apartment Unit is prohibited. Extending the network access using a wireless network is prohibited. Users who have more than one computer will need to provide a 'broadband router' (sometimes referred to as a Cable\/DSL router or home router), the use of a consumer grade 'broadband router' is permitted as long as it does not interfere with the normal operations of the network.<\/li>\n\n<\/ol>\n\n\n<p><strong>Modifications:<\/strong><\/p>\n\n\n<p>快播视频 reserves the right to modify or change this agreement without prior notice or consent.<\/p>\n\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Undergraduate residences<\/h5>\n\n\n\n<p><strong>(Bethune, Calumet, Stong, Vanier, Founders, Winters, Tatham Hall, Pond, Hilliard, and Wood Residences)<\/strong><\/p>\n\n\n<style>.kt-accordion-id29988_bddee1-67 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_bddee1-67 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_bddee1-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_bddee1-67 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_bddee1-67 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_bddee1-67 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_64a6ee-2d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Wireless Internet Access  <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"#airyork-plus\">Click here for AirYorkPLUS<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_9558fc-75\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Wired Internet connection <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Students living in the residences have access to wired internet<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No registration is required<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No configuration is required - it works with normal default settings of DHCP, auto negotiate speed and duplex.<\/li>\n<\/ul>\n\n\n\n<p>**<strong>Please note <\/strong>this Internet service functions with typical default automatic settings, which is similar to what your regular Internet service provider offers (i.e. your ISP at home).&nbsp; If our technician confirms the service is working, we can only make best efforts to assist with personal device settings but there is no promise of a solution &nbsp;if your device issues persist despite our attempts at making setting changes\/adjustments (or if there's a virus, malware, driver, software\/driver update problem, etc. with your device).<\/p>\n\n\n\n<p><strong>How Do I Connect?<\/strong><\/p>\n\n\n\n<p>Please follow instructions below that pertain to your residence:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wired connectivity is available by plugging into any Port (<strong>LAN2 &amp; LAN3<\/strong>) using a network cable<\/li>\n\n\n\n<li>Depending on which white box you have in your residence, see below pictures for details<\/li>\n\n\n\n<li>The Green Port&nbsp;<strong>LAN4 or LAN1<\/strong>&nbsp;( depending on the white box in your residence ) is used for&nbsp;<strong>VoIP Phone<\/strong><\/li>\n<\/ul>\n\n\n<style>.kt-accordion-id29988_4c8849-66 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_4c8849-66 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_4c8849-66 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_4c8849-66 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_4c8849-66 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_4c8849-66 kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_8dc878-18\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Residences: Bethune, Stong, Vanier, Founders, Winters, Tatham Hall, Hilliard, Wood, Assiniboine, Atkinson and Passy Crescent ( including Osgoode Chambers ).<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"275\" height=\"205\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoap01-1.jpg\" alt=\"3 yellow ports for wired internet access \" class=\"wp-image-30938\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"266\" height=\"266\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1.jpg\" alt=\"Ethernet connection yellow jacks and green port 4 for future VOIP connection\" class=\"wp-image-30939\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1.jpg 266w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1-150x150.jpg 150w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"358\" height=\"326\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1.jpg\" alt=\"Port 2 and 3 for ethernet connection and port 1 for future VOIP Phone\" class=\"wp-image-30940\" style=\"width:269px;height:245px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1.jpg 358w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1-300x273.jpg 300w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1.jpg\" alt=\"Ethernet connection white jacks and green port for future VOIP phone\" class=\"wp-image-30941\" style=\"width:250px;height:188px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1.jpg 1000w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1-300x225.jpg 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_56dc6b-e0\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Calumet Residence: <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul id=\"block-bbd59476-bfc1-4e42-9dac-c0bc4f8c2659\" class=\"wp-block-list\">\n<li>These Data Jacks are used with a Ethernet Cable for wired access connectivity.<\/li>\n<\/ul>\n\n\n\n<p><p id=\"block-e9bc983d-4fe9-4b59-8211-2434179371a1\">\ufeff<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"101\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/calumetwiredaccess-300x101-1-1.jpg\" alt=\"Data jacks on wall of Calumet Residence \" class=\"wp-image-30942\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_54e58d-3a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Pond Residence: <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>The black arrow indicates the phone jack and the blue jack indicates the data jack used for wired access using a Ethernet Cable<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"180\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/pondwiredaccess_0001-300x180-1-1.jpg\" alt=\"Phone jack and data jack in Pond residence \" class=\"wp-image-30944\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p><strong>**Please note<\/strong> personal routers are not permitted <\/p>\n\n\n\n<p>Use of&nbsp;routers (WiFi\/Wireless or Wired)&nbsp;is&nbsp;<strong>NOT PERMITTED<\/strong>.&nbsp;&nbsp;Being caught using a Router within the residences will result with your in-room Ethernet port being&nbsp;disabled. &nbsp;Please see the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/uit\/student-services\/internet-in-residence\/residence-internet-subscriber-agreement\/\" target=\"_blank\">Residence Internet Subscriber Agreement<\/a>&nbsp;for more details.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_39240c-22\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">VoIP Telephone<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Residents with active&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/\">Passport York<\/a>&nbsp;accounts should use&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=17300\" target=\"_blank\"><strong>VoIP Request Form<\/strong><\/a>&nbsp;for VoIP phone service and billing inquiries.<\/p>\n\n\n\n<p><strong>Monthly Service Charge:&nbsp;<\/strong>$21.50\/month plus HST.<\/p>\n\n\n\n<p><strong>Activation\/Move Fee:<\/strong> $43.50<\/p>\n\n\n\n<p><strong>Billing: <\/strong><br>Charges are posted to your&nbsp;<a href=\"https:\/\/apps4.sis.yorku.ca\/Apps\/WebObjects\/OSS\" target=\"_blank\" rel=\"noreferrer noopener\">Student Account<\/a>&nbsp;following the month in which they were incurred. For example, your charge for the month of January will appear on your Student Account in February.<\/p>\n\n\n\n<p>VoIP phones&nbsp;are installed by a UIT technician.&nbsp; They remain the property of 快播视频.&nbsp; When you terminate service, please submit a termination request using the Service Request Form.&nbsp; We will contact you to arrange the return of the VoIP phone.&nbsp; &nbsp;A charge of $100.00 will be applied to your Student Account for a missing or damaged phone.&nbsp; (Monthly charges will continue to be billed to your account until we receive notice from you to terminate your service and the phone is returned so please remember to cancel your service if you move out.)<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_666098-a2\" id=\"smart-device\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Smart Device<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p><strong>Wi-Fi MAC address registration for your Wi-Fi device (smart device) in residence: <\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Wi-Fi devices such as Smart TVs, gaming consoles, and other smart home media devices (e.g. Amazon Echo, Google Home, Nest, smart speakers, smart thermostats,&nbsp;etc.) can receive wireless access by completing the MAC Address Registration process (see below)<\/li>\n\n<\/ul>\n\n\n<p><strong>Who can use this Wi-Fi MAC address registration service?<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Students residing in AirYorkGUEST Wi-Fi supported residences are permitted to use this service<\/li>\n\n<\/ul>\n\n\n<p><strong>What type of devices can use this service?<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>For any Wi-Fi device that&nbsp;<strong>does not<\/strong>&nbsp;support Passport York login (devices such as Gaming Consoles, Set-top TV boxes and Smart TVs)<\/li>\n\n\n<li>Please note that the use of personal Wi-Fi devices in residence is allowed, but any issues or problems that may arise from the use of these devices will not be supported<\/li>\n\n<\/ul>\n\n\n<p><strong>What type of devices&nbsp;<u>cannot<\/u>&nbsp;use this service?<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Any device that is&nbsp;<strong>capable of using Passport York login<\/strong>&nbsp;cannot use this service (smartphone, tablet, laptops or desktop computers)&nbsp;&nbsp;<\/li>\n\n\n<li><strong>**Please note <\/strong>routers, hubs, Wi-Fi Extenders or network switches are&nbsp;<strong>not permitted<\/strong>.&nbsp; Registered devices not meeting the above criteria may be removed from the service by IT staff at any time<\/li>\n\n<\/ul>\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>A device's wireless MAC address is used for connecting to the network.&nbsp; In order to register the device you will need to locate the wireless MAC address or wireless physical address. This address is typically located physically on the device near the serial number or can be found in the menu system (i.e system information, about menu, etc.). The wireless MAC address is formatted in six groups of two hexadecimal digits. The address may be formatted like aa:bb:cc:11:22:33 or aa-bb-cc-11-22-33<\/li>\n\n<\/ul>\n\n\n<p><strong>Yearly device MAC address removal(s) and renewal(s):<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Personal device registration expires annually (August 1st) and registration must be renewed to continue service. Devices are automatically removed from the registration database unless they are renewed<\/li>\n\n<\/ul>\n\n\n<p><strong>Limitations to the devices we can support:<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>Please be advised that personal Wi-Fi devices, such as smart speakers, smart thermostats, and other similar devices are not supported. This includes devices such as Amazon Echo, Google Home, Nest, and others.&nbsp; These devices are considered personal items and are not part of the university's technology infrastructure. We recommend that you seek assistance from the device's manufacturer or retailer if you experience any technical difficulties with your personal Wi-Fi device.&nbsp;<\/li>\n\n<\/ul>\n\n\n<p><strong>How do I get a device registered?<\/strong><\/p>\n\n\n<ul class=\"wp-block-list\">\n\n<li>After you've read the above information of this section, if you do need to register a smart device please complete the&nbsp;<a href=\"http:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=18947\" target=\"_blank\" rel=\"noreferrer noopener\">Service Request Form<\/a><\/li>\n\n<\/ul>\n\n\n<p><\/p>\n\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">York apartments<\/h5>\n\n\n\n<p><strong>(Assiniboine, Atkinson, &amp; Passy Crescent buildings)<\/strong><\/p>\n\n\n<style>.kt-accordion-id29988_a79ba1-67 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_a79ba1-67 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_a79ba1-67 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_a79ba1-67 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_a79ba1-67 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_a79ba1-67 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_a85740-e4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Wireless Internet Access  <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"#airyork-plus\">Setting up AirYorkPLUS&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_4ab836-32\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Wired Internet connection <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Students living in the residences have access to wired internet.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No registration is required.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No configuration is required - it works with normal default settings of DHCP, auto negotiate speed and duplex.<\/li>\n<\/ul>\n\n\n\n<p>**<strong>Please note <\/strong>that this Internet service functions with typical default automatic settings, which is similar to what your regular Internet service provider offers (i.e. your ISP at home).&nbsp; If our technician confirms the service is working, we can only make best efforts to assist with personal device settings but there  is no promise of a solution &nbsp;if your device issues persist despite our attempts at making setting changes\/adjustments (or if there's a virus, malware, driver, software\/driver update problem, etc. with your device).<\/p>\n\n\n\n<p><strong>How do I connect?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wired connectivity is available by plugging into any Port (<strong>LAN2 &amp; LAN3<\/strong>) using a network cable.<\/li>\n\n\n\n<li>Depending on which white box you have in your residence, see below pictures for details.<\/li>\n\n\n\n<li>The Green Port&nbsp;<strong>LAN4 or LAN1<\/strong>&nbsp;( depending on the white box in your residence ) is used for&nbsp;<strong>VoIP Phone<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"275\" height=\"205\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoap01-1.jpg\" alt=\"3 yellow ports for wired internet access \" class=\"wp-image-30938\"\/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"266\" height=\"266\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1.jpg\" alt=\"Ethernet connection yellow jacks and green port 4 for future VOIP connection\" class=\"wp-image-30939\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1.jpg 266w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/ciscoapfront-1-150x150.jpg 150w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"358\" height=\"326\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1.jpg\" alt=\"Port 2 and 3 for ethernet connection and port 1 for future VOIP Phone\" class=\"wp-image-30940\" style=\"width:269px;height:245px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1.jpg 358w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco9105awx-text-1-300x273.jpg 300w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"750\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1.jpg\" alt=\"Ethernet connection white jacks and green port for future VOIP phone\" class=\"wp-image-30941\" style=\"width:250px;height:188px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1.jpg 1000w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/cisco-air-ap1815w-e-k9-text-1-300x225.jpg 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>IMPORTANT: PERSONAL ROUTERS NOT PERMITTED<\/strong><\/p>\n\n\n\n<p>Use of&nbsp;<strong><strong>ROUTERS (WiFi\/Wireless or Wired)<\/strong>&nbsp;is&nbsp;<strong>NOT PERMITTED<\/strong><\/strong>&nbsp;is&nbsp;<strong>NOT PERMITTED<\/strong>.&nbsp;&nbsp;Being caught using a Router within the residences will result with your in-room Ethernet port being&nbsp;<strong>Disabled<\/strong>. &nbsp;Please see the&nbsp;<a href=\"#agreement\" target=\"_blank\" rel=\"noreferrer noopener\">Residence Internet Subscriber Agreement<\/a>&nbsp;for more details.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_d1b585-56\" id=\"voip-telephone\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">VoIP Telephone<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>Residents with active<a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/\">&nbsp;Passport York<\/a>&nbsp;accounts should use&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=17300\" target=\"_blank\"><strong>VoIP Request Form<\/strong><\/a>&nbsp;for VoIP phone service and billing inquiries.<\/p>\n\n\n<p><strong>Monthly Service Charge:<\/strong>&nbsp;<strong>$21.50\/month plus HST.<\/strong><\/p>\n\n\n<p><strong>Activation\/Move Fee:<\/strong> $43.50<\/p>\n\n\n<p><strong>BILLING:<\/strong><br>Charges are posted to your&nbsp;<a href=\"https:\/\/apps4.sis.yorku.ca\/Apps\/WebObjects\/OSS\" target=\"_blank\" rel=\"noreferrer noopener\">Student Account<\/a>&nbsp;following the month in which they were incurred. For example, your charge for the month of January will appear on your Student Account in February.<\/p>\n\n\n<p>VoIP phones&nbsp;are installed by a UIT technician.&nbsp; They remain the property of 快播视频.&nbsp; When you terminate service, please submit a termination request using the Service Request Form.&nbsp; We will contact you to arrange the return of the VoIP phone.&nbsp; &nbsp;A charge of $100.00 will be applied to your Student Account for a missing or damaged phone.&nbsp; (Monthly charges will continue to be billed to your account until we receive notice from you to terminate your service and the phone is returned so please remember to cancel your service if you move out.)<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_cdc6ac-ab\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Smart Device<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>Wi-Fi MAC address registration for your Wi-Fi device (smart device) in residence:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wi-Fi devices such as Smart TVs, gaming consoles, and other smart home media devices (e.g. Amazon Echo, Google Home, Nest, smart speakers, smart thermostats,&nbsp;etc.) can receive wireless access by completing the MAC Address Registration process (see below).<\/li>\n<\/ul>\n\n\n\n<p><strong>Who can use this Wi-Fi MAC address registration service?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Students residing in AirYorkGUEST Wi-Fi supported residences are permitted to use this service.<\/li>\n<\/ul>\n\n\n\n<p><strong>What type of devices can use this service?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For any Wi-Fi device that&nbsp;<strong>dose not<\/strong>&nbsp;support Passport York login: devices such as Gaming Consoles, Set-top TV boxes and Smart TVs.<\/li>\n\n\n\n<li>Please note that the use of personal Wi-Fi devices in residence is allowed, but any issues or problems that may arise from the use of these devices will not be supported.<\/li>\n<\/ul>\n\n\n\n<p><strong>What type of devices&nbsp;<u>cannot<\/u>&nbsp;use this service?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any device that is&nbsp;<strong>capable of using Passport York login<\/strong>&nbsp;cannot use this service: smartphone, tablet, laptops or desktop computers.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>IMPORTANT<\/strong>: Routers, hubs, Wi-Fi Extenders or network switches are&nbsp;<strong>not permitted<\/strong>.&nbsp; Registered devices not meeting the above criteria may be removed from the service by IT staff at any time.<\/li>\n<\/ul>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A device's wireless MAC address is used for connecting to the network.&nbsp; In order to register the device you will need to locate the wireless MAC address or wireless physical address. This address is typically located physically on the device near the serial number or can be found in the menu system (i.e system information, about menu, etc.). The wireless MAC address is formatted in six groups of two hexadecimal digits. The address may be formatted like aa:bb:cc:11:22:33 or aa-bb-cc-11-22-33.<\/li>\n<\/ul>\n\n\n\n<p><strong>Yearly device MAC address removal(s) and renewal(s):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal device registration expires annually (August 1st) and registration must be renewed to continue service. Devices are automatically removed from the registration database unless they are renewed.<\/li>\n<\/ul>\n\n\n\n<p><strong>Limitations to the devices we can support:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please be advised that personal Wi-Fi devices, such as smart speakers, smart thermostats, and other similar devices are not supported. This includes devices such as Amazon Echo, Google Home, Nest, and others.&nbsp; These devices are considered personal items and are not part of the university's technology infrastructure. We recommend that you seek assistance from the device's manufacturer or retailer if you experience any technical difficulties with your personal Wi-Fi device.&nbsp; We understand that these devices are becoming increasingly popular and useful, but due to the unique technical requirements and complexities of these devices, no technical support is provided for them.<\/li>\n<\/ul>\n\n\n\n<p><strong>How do I get a device registered?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After you've read the above information of this section, if you do need to register a smart device please complete the&nbsp;<a href=\"http:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=18947\" target=\"_blank\" rel=\"noreferrer noopener\">Service Request Form<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29988_65f4fa-03\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Cable TV Service <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Need Cable TV Service? &nbsp;Cable TV service is provided directly by Rogers Communications to Assiniboine and Passy Crescent suites. Please call 1-800-784-6678 or email Rogers at <a href=\"mailto:gta.directsales@rci.rogers.com\" target=\"_blank\" rel=\"noreferrer noopener\">gta.directsales@rci.rogers.com<\/a> to order service. &nbsp;The process is that you must reach out to them first, and Rogers Communications should have an internal process to contact UIT at 快播视频 so that their technicians can schedule and make a site visit to arrange for access to the necessary network conduits and establish their service connections.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29988_160166-21\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Outside Service Provider<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you reside in York Apartments such as Assiniboine and Passy Crescent, you have the option to obtain the services of an external service provider such as Rogers or Bell. To begin the process, you need to initiate a conversation with the chosen service provider to determine if they offer services to your location. Once confirmed, the service provider will contact&nbsp;<a href=\"mailto:askIT@yorku.ca\">askIT@yorku.ca<\/a>&nbsp;to arrange for their technicians to schedule a site visit. During the visit, the technicians will access the necessary network conduits and establish the required service connections.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-normal-font-size\"><strong><a href=\"#faqs-residence-internet\">Click here for FAQs regarding internet access on residence<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-5 kt-inner-tab7790d2-d8\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>Wired network at York is accessed by direct connection, typically using a dynamic IP address service known as Dynamic Host Configuration Protocol (DHCP).<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Direct connection to the York network intended for specific hardware; no login required.<\/li>\n\n\n\n<li>Request LAN Drops from your local IT Support Group.<\/li>\n\n\n\n<li>If you do not have an IT Support Group,&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">submit a request<\/a>.<\/li>\n\n\n\n<li>LAN Drop ethernet jacks are usually&nbsp;<strong>blue<\/strong>.<\/li>\n\n\n\n<li>To apply for an IP address please submit the&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">online IP address request form<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>**<strong>Please note<\/strong> that wired access at York typically just works. If you need help,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\">submit a Service Request<\/a>.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-6 kt-inner-tab00c365-48\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>Secure remote access uses VPN (Virtual Private Network) technology to create a secure link between your device and the York network. This service is strongly recommended when connecting from any non-secure wireless network, such as AirYorkGUEST or public hotspots.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I Download VPN? <\/h3>\n\n\n\n<div class=\"wp-block-group alert alert-warning\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading mb-0\">Before you begin<strong>, please note:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>download and setup steps are done only the first time you connect to the VPN<\/strong><\/li>\n\n\n\n<li>Before clicking any download link below, <strong>ensure you sign <\/strong><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>in to your York Microsoft 365&nbsp;<\/strong>account in the browser you are using to<\/span> download.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p><strong>Downloads<\/strong><\/p>\n\n\n<style>.kt-accordion-id29988_3b7084-28 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_3b7084-28 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_3b7084-28 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_3b7084-28 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_3b7084-28 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_3b7084-28 kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_03fe26-84\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Windows 10 <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h4 class=\"wp-block-heading\"><strong>Steps to Download Ivanti Secure:<\/strong><\/h4>\n\n\n\n<p>1. Download&nbsp;Ivanti Secure Installer (64 Bit)&nbsp;or&nbsp;Ivanti Secure Installer (32 Bit).&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/ER9Vnn5JE_xEuG-xstChbp4BX3TOfyBOJFyLp5G280UOBA?e=zKHmpx\">Pulse Secure Version 9.1r15.4-b17585<\/a><strong>*<\/strong>\u00a0(32-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EYed1RnHxNxHsddjhfRrH_MByeAlTlqxqTvZLeb99B23TA?e=LYKc4O\">Pulse Secure Version 9.1r15.4-b17585<\/a><strong>*<\/strong>\u00a0(64-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-9.1r15.2-b17113-32bit-installer.msi\">Pulse Secure Version 9.1r15.2-b17113<\/a>\u00a0(32-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-9.1r15.2-b17113-64bit-installer.msi\">Pulse Secure Version 9.1r15.2-b17113<\/a>\u00a0(64-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EcavG3UyIPFJuL8IScEUA5YByKKyHgCV98GVaoqc2abVog?e=Yk5c8E\">Ivanti Secure Version 22.6r1.2-b27593<\/a><strong>*<\/strong>\u00a0(32-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EReUjWIQFXVJtCEsGL9AhicBcU8Wx2gpIl6fjjfLlEUQ7Q?e=RbVamn\">Ivanti Secure Version 22.6r1.2-b27593<\/a><strong>*<\/strong>\u00a0(64-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EbyCAmGjyjZMrIMq6ykoG8sBoOq2_9Gy5x6DgWLaEFTJ9g?e=TjFOUE\">Ivanti Secure Version 22.6r1.2-b27593<\/a><strong>*<\/strong>\u00a0(ARM 64-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\">Ivanti Secure Version 22.3r2.0-b19787<\/a>\u00a0(32-Bit)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-32bit-installer.msi\" target=\"_blank\"><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-win-22.3r2.0-b19787-64bit-installer.msi\">Ivanti Secure Version 22.3r2.0-b19787<\/a>\u00a0(64-Bit)<\/a><\/li><\/ul>\n\n\n\n<p>* Latest Version<\/p>\n\n\n\n<p>Please visit&nbsp;<a href=\"http:\/\/windows.microsoft.com\/en-ca\/windows\/32-bit-and-64-bit-windows#1TC=windows-7\" target=\"_blank\" rel=\"noreferrer noopener\">How can I tell if my computer is running a 32-bit or a 64-bit version of Windows?<\/a>&nbsp;if you need to determine if your Windows OS is 64 bit or 32 bit.<\/p>\n\n\n\n<p>2. When you start the download of the Ivanti Secure installer file, you will be first prompted to log in to 快播视频 Computing Downloads using your Passport York credentials.<\/p>\n\n\n\n<p>3. Depending on your browser, you might be able to choose&nbsp;<strong>Run<\/strong>&nbsp;to begin the installation or you will have to&nbsp;<strong>Save<\/strong>&nbsp;the installer file first. If you have to save the file, it will appear under your downloads (PulseSecure.xNN.msi). <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"249\" height=\"68\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/03\/Image1.jpg\" alt=\"save icon on browser menu \" class=\"wp-image-32594\"\/><\/figure>\n\n\n\n<p>4. <strong>Click<\/strong>&nbsp;on the file name in your downloads and\/or&nbsp;<strong>Run<\/strong>&nbsp;the file. The InstallShield Wizard will open. Click&nbsp;<strong>next<\/strong>&nbsp;and&nbsp;<strong>install<\/strong>. You might have to click Yes to allow the installation on your computer user account. Click&nbsp;<strong>finish<\/strong>&nbsp;to complete the installation.<\/p>\n\n\n\n<p>5. Once you&nbsp;<strong>finish<\/strong>, the wizard screen disappears. The Ivanti icon has been added to your system tray.<\/p>\n\n\n\n<p>6. Log out from 快播视频 Computing Downloads and proceed with Ivanti setup using the icon in your system tray.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Steps to Configure Ivanti Secure Access Client:<\/h4>\n\n\n\n<p>1. Confirm that Ivanti Secure Access Client\u2122 is running by clicking on the Ivanti Secure Access Client\u2122 icon in the system tray:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"59\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/03\/VPN-Taskbar-Icon-1.jpg\" alt=\"Ivanti Secure Access Client icon\" class=\"wp-image-32597\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/03\/VPN-Taskbar-Icon-1.jpg 679w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/03\/VPN-Taskbar-Icon-1-300x26.jpg 300w\" sizes=\"auto, (max-width: 679px) 100vw, 679px\" \/><\/figure>\n\n\n\n<p>2. After clicking on the Ivanti Secure Access Client\u2122 Icon in the system tray the Ivanti Secure Access Client\u2122 window is presented as follows: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"300\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/03\/Ivanti-Step-2-1-239x300-1.jpg\" alt=\"Connections\" class=\"wp-image-32598\"\/><\/figure>\n\n\n\n<p>3. Click on the \"+\" sign to add a connection.<\/p>\n\n\n\n<p>4. In the Name field enter a description name for your SSLVPN profile. <\/p>\n\n\n\n<p>In the Server URL field put in the server name for your SSLVPN Profile:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>(example:&nbsp;<strong>https:\/\/vpngateway.yorku.ca\/vpnyork<\/strong>&nbsp;for regular VPN) in the Server URL field and click ADD.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_89a69e-f0\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">MAC OS 10.8x and higher <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>Steps to Download Ivanti Secure and Pulse Secure<\/strong> <\/p>\n\n\n\n<p>1. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-mac-9.1r15.4-b17585-installer.dmg\">Pulse Secure version 9.1r15.4-b17585<\/a><strong>*<\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-mac-9.1r15.0-b15819-installer.dmg\"><\/a><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-mac-9.1r15.2-b17113-installer.dmg\">Pulse Secure version 9.1r15.2-b17113<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-mac-9.1r15.2-b17113-installer.dmg\"><\/a><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EZXzJcPYv-BKoa5LXMpRW-cBVHGc7piPysZqcMa7_fBxHw?e=PPwgUz\">Ivanti Secure Version 22.6r1.2-b27593<\/a><strong>*<\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EZXzJcPYv-BKoa5LXMpRW-cBVHGc7piPysZqcMa7_fBxHw?e=PPwgUz\"><\/a><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-mac-22.3r2.0-b19787-installer.dmg\">Ivanti Secure Version 22.3r2.0-b19787<\/a><\/li>\n<\/ul>\n\n\n\n<p><meta charset=\"utf-8\">* Latest Version<\/p>\n\n\n\n<p>2. If you are using Mozilla Firefox then click on the installer and login to Passport York when prompted.<\/p>\n\n\n\n<p>3. Then click on the installer again while pressing the \u201cControl\u201d button on your keyboard, click on \"Save link as\" to download Pulse Secure to a location of your choice.<\/p>\n\n\n\n<p>4. Open the&nbsp;<strong>Package<\/strong>&nbsp;&gt; click&nbsp;<strong>Continue<\/strong>, click&nbsp;<strong>Install&gt;&nbsp;<\/strong>Click&nbsp;<strong>Close<\/strong>&nbsp;to complete the installation.&nbsp;<\/p>\n\n\n\n<p><strong>**Please note<\/strong> if you see a pop-up error message that states \"PulseSecure.dmg can't be opened because it is from an unidentified developer\", then click ok. Click on&nbsp;<strong>System Preferences<\/strong>&nbsp;&gt;&nbsp;<strong>Security and Privacy<\/strong>. Click on the lock to make changes if necessary. Make sure that under&nbsp;<strong>Allow apps downloaded from<\/strong>,&nbsp;<strong>Anywhere<\/strong>&nbsp;is selected.&nbsp;<strong>Repeat Step 2<\/strong>&nbsp;and complete the installation.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Steps to Configure Pulse Secure on MacOS<\/h4>\n\n\n\n<p>1. To start Pulse Secure select the Pulse Secure icon from the Applications folder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"169\" height=\"56\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1-1.png\" alt=\"pulse secure icon\" class=\"wp-image-33248\"\/><\/figure>\n\n\n\n<p><strong>2. To create a new connection:<\/strong><\/p>\n\n\n\n<p>3. Click the plus sign \"+\"<\/p>\n\n\n\n<p>4. Enter a name for the connection for e.g. My VPNYork.<\/p>\n\n\n\n<p>5. Enter the URL for your SSLVPN (e.g.&nbsp;<a href=\"https:\/\/vpngateway.yorku.ca\/vpnyork\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/vpngateway.yorku.ca\/vpnyork<\/a>) and enter it in the Server URL field and click ADD.<\/p>\n\n\n\n<p>6. Click Add.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"220\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2-1-300x220-1.png\" alt=\"add button\" class=\"wp-image-33249\"\/><\/figure>\n\n\n\n<p>7. Click Connect to start your SSLVPN session<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"213\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3-1-300x213-1.png\" alt=\"connect button\" class=\"wp-image-33250\"\/><\/figure>\n\n\n\n<p>8. Enter your PPY username and password.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4-1-300x199-1.png\" alt=\"PPY login\" class=\"wp-image-33251\"\/><\/figure>\n\n\n\n<p>9. The Pulse Secure icon in the status bar indicates an active SSLVPN session.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic5-1-300x199-1.png\" alt=\"Active SSLVPN session\" class=\"wp-image-33252\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_08ec48-2c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Linux<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>Download the appropriate client:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-linux-rhel7-9.1r15.4-b17585.rpm\">CentOS\/RHEL Version 9.1r15.4-b17585&nbsp;<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n\n\n\n<li><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/ERfAdVM4EOxMjlunL6d5UnoBCRvxZPExum5ddC6Ad2RuQg?e=YuD9gk\">CentOS\/RHEL Version 22.6r1.2-b27593&nbsp;<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-linux-9.1r15.4-b17585-64bit-installer.rpm\">Linux RPM Version 9.1r15.4-b17585<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n\n\n\n<li><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/ESdYkm8fhDdEnvbxK4Y0Tv8BmQ-YSPoh8w3NgX0Zu0awSw?e=c5lZY2\">Linux RPM Version 22.6r1.2-b27593<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/computing\/downloads\/Pulse_Secure\/ps-pulse-linux-9.1r15.4-b17585-64bit-installer.deb\">Ubuntu\/Debian Version 9.1r15.4-b17585&nbsp;<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n\n\n\n<li><a href=\"https:\/\/yuoffice.sharepoint.com\/:u:\/s\/UIT-UITWebsiteFileRepository\/EU--qEnpsHxEtJsj0oGAtEcBUCqySxDFZ7Rsrr53qJ7pXA?e=PAUAby\">Ubuntu\/Debian Version 22.6r1.2-b27593&nbsp;<\/a><strong>*<\/strong>&nbsp;(64-bit)<\/li>\n<\/ul>\n\n\n\n<p><meta charset=\"utf-8\">* Latest Version<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Installing VPN Client for Linux<\/h4>\n\n\n\n<p>The Pulse Secure client for Linux supports CLI-based installation.<\/p>\n\n\n\n<p>The nss3-tools and net-tools are dependency packages required to successfully install the Pulse Client. Use the following commands to install these dependency tools manually.<\/p>\n\n\n\n<p>Fedora: yum install<\/p>\n\n\n\n<p>Ubuntu and Debian: apt-get install &lt; dependency tool name &gt;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The Installation Command:<\/h4>\n\n\n\n<p>Debian \u2013 based installation<br>dpkg -i<\/p>\n\n\n\n<p>RPM \u2013 based installation<br>rpm -ivh<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The Uninstallation Command:<\/h4>\n\n\n\n<p>Debian \u2013 based installation<br>dpkg -r<\/p>\n\n\n\n<p>RPM \u2013 based installation<br>rpm -e<\/p>\n\n\n\n<p>The upgrade from old Pulse client to new Pulse client is not supported.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29988_5d572d-bf\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> iOS(iPad \/ iPhone) 8.1 and higher <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>**Please note<\/strong> if you have the old Junos Pulse app installed you must first uninstall this before installing Pulse Secure.<\/p>\n\n\n\n<p>1. On your iOS device, open the App Store and search for&nbsp;<strong>Ivanti Secure Access Client<br><\/strong>(Alternatively you can go directly to the&nbsp;<a href=\"https:\/\/itunes.apple.com\/ca\/app\/pulse-secure\/id945832041\" target=\"_blank\" rel=\"noreferrer noopener\">Ivanti Secure App Store page<\/a>&nbsp;using Safari)<\/p>\n\n\n\n<p>2. Tap&nbsp;<strong>Get<\/strong>&nbsp;beside \"<strong>Ivanti Secure Access Client<\/strong>\" from company \"Pulse Secure LLC\"<\/p>\n\n\n\n<p>3. Tap&nbsp;<strong>Install<\/strong><\/p>\n\n\n\n<p>4. After installation is complete open the Pulse Secure app<\/p>\n\n\n\n<p>5. The first time you launch the software you must click \"Accept\" to accept the license agreement.<\/p>\n\n\n\n<p>6. Tap&nbsp;<strong>Enable Ivanti Secure Access Client<\/strong><\/p>\n\n\n\n<p>7. On the VPN tab select&nbsp;<strong>Configuration<\/strong><\/p>\n\n\n\n<p>8. Enter the following information:<br><strong>Name<\/strong>: This field can be left blank or you can type whatever you wish e.g. York VPN<br><strong>URL<\/strong>: Enter the VPN Link that you wish to connect to. For most people this will be:&nbsp;<strong>https:\/\/vpngateway.yorku.ca\/vpnyork<\/strong><br><strong>Username<\/strong>: Enter your Passport York username<br><strong>Authentication<\/strong>: Leave this as Password<br><strong>Realm<\/strong>: Leave this field blank<br><strong>Role:<\/strong>&nbsp;Leave this field blank<\/p>\n\n\n\n<p>9. Tap&nbsp;<strong>Save<\/strong><\/p>\n\n\n\n<p>10. At the main Pulse screen tap&nbsp;<strong>Connect<\/strong><\/p>\n\n\n\n<p>11. Type in your Passport York password at the following screen.<\/p>\n\n\n\n<p>12. Tap&nbsp;<strong>Sign In<\/strong><\/p>\n\n\n\n<p>13. You should be taken back to the main Pulse Secure screen and see: Status Connected.&nbsp; You should also see the \"VPN\" box in the iOS status bar.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29988_eb4041-97\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Android Phone \/ Tablet 4.4.x and higher <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>**Please note<\/strong> if you have the old Junos Pulse app installed you must first uninstall this before installing&nbsp;<strong>Ivanti Secure<\/strong>.<br><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Steps to Download Ivanti Secure<\/strong><\/h4>\n\n\n\n<p>1. On your Android Device, open&nbsp;<strong>Google Playstore<\/strong>&nbsp;and search for&nbsp;<strong>Ivanti Secure<\/strong>. (Alternatively you can go directly to the Ivanti Secure&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=net.Ivantisecure.Ivantisecure\" target=\"_blank\" rel=\"noreferrer noopener\">Google Playstore<\/a>&nbsp;page using Chrome)<\/p>\n\n\n\n<p>2. Tap&nbsp;<strong>Ivanti Secure<\/strong><\/p>\n\n\n\n<p>3. Tap&nbsp;<strong>Install<\/strong>&nbsp;and then&nbsp;<strong>Accept<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Steps to Configure Ivanti Secure<\/strong><\/h4>\n\n\n\n<p>1. Tap&nbsp;<strong>Open<\/strong>&nbsp;to launch Ivanti Secure<\/p>\n\n\n\n<p>2. Tap&nbsp;<strong>Accept<\/strong>&nbsp;to accept the End User License Agreement (You only have to do this once)<\/p>\n\n\n\n<p>3. Tap on&nbsp;<strong>Add Connection<\/strong><\/p>\n\n\n\n<p>4. Enter the following information:<\/p>\n\n\n\n<p><strong>Name:<\/strong>&nbsp;Type the name for your VPN connection. For example&nbsp;<strong>My VPNYork<\/strong><\/p>\n\n\n\n<p><strong>URL:<\/strong>&nbsp;Enter the VPN Link that you wish to connect to. For most people this will be:&nbsp;<strong>https:\/\/vpngateway.yorku.ca\/vpnyork<\/strong><\/p>\n\n\n\n<p><strong>Username:<\/strong>&nbsp;Enter your Passport York username<\/p>\n\n\n\n<p><strong>Authentication Type:<\/strong>&nbsp;Ensure&nbsp;<strong>Password<\/strong>&nbsp;is selected<\/p>\n\n\n\n<p><strong>Realm:<\/strong>&nbsp;Leave this field blank<\/p>\n\n\n\n<p><strong>Role:<\/strong>&nbsp;Leave this field blank<\/p>\n\n\n\n<p>5. Tap on&nbsp;<strong>Create Connection<\/strong><\/p>\n\n\n\n<p>6. The newly created connection is now listed on the&nbsp;<strong>Connections<\/strong>&nbsp;listing.<\/p>\n\n\n\n<p>7. To open a VPN connection tap&nbsp;<strong>Connect<\/strong>&nbsp;on the main Ivanti screen<\/p>\n\n\n\n<p>8. The Secure Remote Access login page is presented. Enter your PPY username and password and tap&nbsp;<strong>Sign In<\/strong><\/p>\n\n\n\n<p>9. In the&nbsp;<strong>Connection request<\/strong>&nbsp;screen tap&nbsp;<strong>Ok<\/strong>&nbsp;(You only have to do this once)<\/p>\n\n\n\n<p>10. To see the VPN Status details select&nbsp;<strong>Status<\/strong>. This entry lists your assigned SSLVPN YorkU IP and other connection details.<\/p>\n\n\n\n<p>11. You should be taken back to the main&nbsp;<strong>Ivanti Secure<\/strong>&nbsp;screen and see:&nbsp;<strong>Status Connected<\/strong>. If not, then you can press the back button. You should also see a&nbsp;<strong>key icon<\/strong>&nbsp;in the Android status bar.<\/p>\n\n\n\n<p>12. To end your VPN session Tap&nbsp;<strong>Signout<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I Connect to VPN? <\/h3>\n\n\n\n<p>If you already have Ivanti Secure Access installed and set up for you by your Faculty IT support team, read the instructions below to connect:<\/p>\n\n\n<style>.kt-accordion-id29988_e8808a-ef .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_e8808a-ef .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_e8808a-ef > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_e8808a-ef .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_e8808a-ef .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id29988_e8808a-ef kt-accordion-has-3-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_5f29a8-50\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Connecting to VPN Instructions:<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>1. On your system tray, in the bottom-right of your screen, click the up arrow and locate the Pulse Secure icon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"754\" height=\"408\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-1.png\" alt=\"arrow at the bottom-right of screen\" class=\"wp-image-33153\" style=\"width:377px;height:204px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-1.png 754w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-1-300x162.png 300w\" sizes=\"auto, (max-width: 754px) 100vw, 754px\" \/><\/figure>\n\n\n\n<p>2. Right-click on the Pulse Secure Icon and choose \u201cOpen Pulse Secure\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"482\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-2.png\" alt=\"open ivanti secure access client \" class=\"wp-image-33155\" style=\"width:361px;height:241px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-2.png 722w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-2-300x200.png 300w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure>\n\n\n\n<p>3. In the Pulse Secure window, choose \"Connect\" on the VPN Pro\ufb01le that you normally connect to.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"942\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-3.png\" alt=\"connect to VPN\" class=\"wp-image-33156\" style=\"width:365px;height:471px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-3.png 730w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-3-232x300.png 232w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the case that you do not see any VPN pro\ufb01les listed, click the \u201c+\u201d icon.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"716\" height=\"942\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/VPNPlusicon.png\" alt=\"+ icon \" class=\"wp-image-33157\" style=\"width:358px;height:471px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/VPNPlusicon.png 716w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/VPNPlusicon-228x300.png 228w\" sizes=\"auto, (max-width: 716px) 100vw, 716px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the box that appears, enter the details as shown in the image below, then click \u201cConnect\u201d.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"826\" height=\"984\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-4.png\" alt=\"add connection \" class=\"wp-image-33159\" style=\"width:413px;height:492px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-4.png 826w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-4-252x300.png 252w\" sizes=\"auto, (max-width: 826px) 100vw, 826px\" \/><\/figure>\n\n\n\n<p>4. In the box that pops-up as shown below, enter your Passport York username and password, then click \u201cConnect\u201d (You can choose whether or not to check the box to save your credentials).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1158\" height=\"1126\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-5.png\" alt=\"PPY login \" class=\"wp-image-33160\" style=\"width:290px;height:282px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-5.png 1158w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-5-300x292.png 300w\" sizes=\"auto, (max-width: 1158px) 100vw, 1158px\" \/><\/figure>\n\n\n\n<p>5. After clicking connect, you will need to open the Duo app on your phone and approve the Duo Push to connect to VPN. If you are using an alternative method of authentication (e.g. you are using a Duo Token or are enrolled in 2FA\/Duo via SMS\/Text Messaging), or have more than one device registered on your Duo profile, please follow the&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/infosec.yorku.ca\/how-do-i-connect-to-pulse-secure-vpn-with-duo-2fa\/\" target=\"_blank\">instructions on this page<\/a>&nbsp;to authenticate your login attempt.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"710\" height=\"1536\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Duo-Login-Screen-1-710x1536-1.jpeg\" alt=\"Duo 2FA \" class=\"wp-image-33161\" style=\"width:178px;height:384px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Duo-Login-Screen-1-710x1536-1.jpeg 710w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Duo-Login-Screen-1-710x1536-1-139x300.jpeg 139w\" sizes=\"auto, (max-width: 710px) 100vw, 710px\" \/><\/figure>\n\n\n\n<p>6. The VPN is successfully connected when you see the screen as below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"523\" height=\"651\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-6.png\" alt=\"VPN connected \" class=\"wp-image-33162\" style=\"width:262px;height:326px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-6.png 523w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Ivanti-Secure-Screenshot-6-241x300.png 241w\" sizes=\"auto, (max-width: 523px) 100vw, 523px\" \/><\/figure>\n\n\n\n<p>If you receive an \"Invalid Credentials\" error, please try&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/infosec.yorku.ca\/i-cannot-login-to-vpn-due-to-invalid-password\/%22\" target=\"_blank\">Forgetting your Saved Settings<\/a>&nbsp;and try steps 4-6 again. <\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-normal-font-size\"><a href=\"#faqs-vpn\"><strong>Click here for VPN FAQs<\/strong><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions <\/h2>\n\n\n<style>.kt-accordion-id_aad31f-43 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id_aad31f-43 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id_aad31f-43 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id_aad31f-43 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_aad31f-43 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_aad31f-43 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_bb7d65-2a\" id=\"wifi-client-device\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Choosing a wifi-client device<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>Wi-Fi Client Device Recommendations:<\/strong><\/p>\n\n\n\n<p>For optimal Wi-Fi performance at 快播视频, it is required that a Wi-Fi client (laptop, tablet, smartphone, etc) be:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Wi-Fi Certified<ul><li>This ensures client devices are tested against Wi-Fi industry standards for interoperability, security, easy installation, and reliability and are compatible with the infrastructure supporting the Wi-Fi access services offered at 快播视频.<\/li><\/ul><\/li><li>Supports Wi-Fi 6 or Wi-Fi 5<ul><li>The ability to support the latest Wi-Fi standards ensures optimal Wi-Fi speeds are attainable and can be achieved in high-density settings such as lecture halls and libraries.<\/li><\/ul><\/li><\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_55017f-7c\" id=\"wireless-safety\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Wireless internet safety<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Health Canada has determined that there is no scientific reason to consider Wi-Fi equipment dangerous to the public. No precautionary measures are needed since radio frequency energy exposure levels from wi-fi are typically well below Canadian and international safety limits.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canada.ca\/en\/health-canada\/services\/healthy-living\/your-health\/products\/safety-equipment.html#a4\" target=\"_blank\" rel=\"noreferrer noopener\">More information is available from Health Canada>><\/a><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>AirYorkPLUS FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id29988_a90f18-ae .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_a90f18-ae .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_a90f18-ae > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_a90f18-ae .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_a90f18-ae .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-airyork-plus\"><div class=\"kt-accordion-wrap kt-accordion-id29988_a90f18-ae kt-accordion-has-7-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_346622-48\" id=\"airyork-plus-ppy\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Invalid password error occurs when trying to connect to AirYorkPLUS<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>If you have not changed your password in over a year you may need to change it now. Follow the instructions below to change your password:<\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li>Close all open browser windows.<\/li>\n\n\n<li>Start up web browser and go to&nbsp;<a href=\"http:\/\/mms.yorku.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">mms.yorku.ca<\/a><\/li>\n\n\n<li>Click on the check box beside \"Click this box before logging into to change your Passport York password\". Log in using your current Passport York username and password. Follow the prompts to change password. Note: Password can only be 7 or 8 characters long and may not contain a semi-colon (;) or double quotes (\").<\/li>\n\n\n<li>Wait around 10 minutes before connecting to AirYorkPLUS.<\/li>\n\n<\/ol>\n\n\n<p><strong>**Please note<\/strong> if you have forgotten your username or password then follow the&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/#current-students\">instructions for resetting Passport York<\/a>&nbsp;.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_4cf87c-6a\" id=\"airyork-plus-limited-internet\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Device shows limited internet access after connecting to AirYorkPLUS<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>This is due to a mis-configured Wi-Fi client profile. Delete the Wi-Fi profile for AirYorkPLUS from your device and then recreate it. Use the the&nbsp;<a href=\"https:\/\/www.yorku.ca\/computing\/download\/AirYorkPLUS_setupv4.exe\" target=\"_blank\" rel=\"noreferrer noopener\">AirYorkPLUS Setup Application<\/a>&nbsp;tool if your computer is MS-Windows.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_0db11b-14\" id=\"airyork-plus-windows-security\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Windows Security Alert message shows after authentication <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>If you see the following message, it means you have not followed the AirYorkPLUS configuration instructions fully. However, you can still connect to AirYorkPLUS and not see this message again by clicking on the Details arrow and verifying the following:<\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li>Radius Server: authenticate.yorku.ca<\/li>\n\n\n<li>Root CA: GlobalSign Root CA<\/li>\n\n\n<li>Once verified, click Connect.<\/li>\n\n<\/ol>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_d35875-64\" id=\"slow-throughput\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Experiencing slow throughput<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n\n<p>For best performance, particularly In high-density settings such as lecture halls and libraries, you need to ensure that the Wi-Fi radio in your client device is capable of supporting the performance features of AirYorkPLUS. Your experience of Wi-Fi performance on-campus may suffer if your wireless client device cannot operate in the 5 GHz radio band, and if it does not support the Wi-Fi 5 protocol or later. For more information on how to achieve optimal Wi-Fi speeds at York, please consult UIT's&nbsp;<a href=\"#wifi-client-device\">recommendations on selecting \/ purchasing a Wi-Fi client device<\/a>.<\/p>\n\n\n<p>For Windows 10 \/ 11 users there are a few network adapter settings available that can help ensure optimal performance.<\/p>\n\n\n<p>1. Click the Windows icon on your keyboard or bottom left of your screen and search for \u201cCommand Prompt\u201d as an administrator (by searching for it in the same way but right clicking on it and selecting \u201cRun as administrator\u201d) and run the command by copying and pasting this and pressing enter:<br><strong>control.exe \/name Microsoft.NetworkAndSharingCenter<\/strong>. <\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"605\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt..png\" alt=\"command prompt- run as administrator \" class=\"wp-image-32789\" style=\"width:597px;height:605px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt..png 597w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt.-296x300.png 296w\" sizes=\"auto, (max-width: 597px) 100vw, 597px\" \/><\/figure>\n\n\n<p>2. Click on \u201cConnections: Wi-Fi (AirYorkPlus)\u201d and a new window should pop up. <\/p>\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"431\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus.png\" alt=\"Connections: Wi-Fi (AirYorkPlus)\" class=\"wp-image-32791\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus.png 624w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus-300x207.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n<p>3. Click on \u201cProperties\u201d and a new window should pop up. <\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"497\" height=\"617\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status.png\" alt=\"wifi status- properties \" class=\"wp-image-32792\" style=\"width:373px;height:463px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status.png 497w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status-242x300.png 242w\" sizes=\"auto, (max-width: 497px) 100vw, 497px\" \/><\/figure>\n\n\n<p>4. Click on \u201cConfigure\u201d and a new window should pop up. <\/p>\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"585\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties.png\" alt=\"networking-configure \" class=\"wp-image-32793\" style=\"width:335px;height:439px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties.png 447w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties-229x300.png 229w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/figure>\n\n<\/div><\/div>\n\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>AirYorkGUEST FAQs <\/strong><\/h3>\n\n\n<style>.kt-accordion-id29988_7b311b-6e .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_7b311b-6e .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_7b311b-6e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_7b311b-6e .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_7b311b-6e .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-airyork-guest\"><div class=\"kt-accordion-wrap kt-accordion-id29988_7b311b-6e kt-accordion-has-16-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_157b04-e9\" id=\"airyork-guest-access\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Requirements to access the AirYorkGUEST network<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>To access the AirYorkGUEST network, you must have a Wi-Fi client which is capable of connection to 802.11 a\/g\/n\/ac and which has a web browser which may be used to complete the registration process. You must also have at least one of the following: a working email address, a working cellular phone or tablet which can receive a text message (aka SMS, Short Message Service.)<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_26fb88-91\" id=\"error-message\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Error message \"Your are not allowed to use AirYorkGUEST Wifi. Please use AirYorkPLUS or eduroam Wi-Fi instead\"<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>AirYorkGUEST is intended for convenience use by short-term visitors to 快播视频 who do not have a valid eduroam or Passport York account. &nbsp;If you are still experiencing issues, please contact us at&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/askus.yorku.ca\/portal<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_a24234-ae\" id=\"registration-message\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What happens if I do not receive and\/or respond to the registration message sent by the AirYorkGUEST registration portal?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Your AirYorkGUEST session will be automatically terminated after 10 minutes have elapsed. You are free to re-start the registration process at any time after the previous session has been terminated.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29988_9e6020-4c\" id=\"airyork-guest-security\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Security of AirYorkGUEST network<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Unlike eduroam or AirYorkPLUS, the AirYorkGUEST network does not encrypt network traffic over-the-air. If AirYorkGUEST is to be used to transmit or receive any information which is either confidential or sensitive, it is strongly recommended that the end-user should login to an encrypting VPN service after connecting to AirYorkGUEST and\/or to only use applications which themselves encrypt their network traffic.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane29988_682182-36\" id=\"airyork-guest-other-campuses\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Availability of AirYorkGUEST <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>AirYorkGUEST is available at all York campuses and remote offices where eduroam and AirYorkPLUS are also available.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane29988_8b3f3d-96\" id=\"airyork-guest-other-email\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Registration with an email address which is not yours<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If there are reports of nuisance registrations, that particular device will be blocked from using the AirYorkGUEST service. To investigate further please contact&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane29988_5257cf-83\" id=\"airyork-guest-reuse-link\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Reusing email authentication link <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You can only use the activation information once from the device it was requested from.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane29988_61fc12-14\" id=\"text-charges\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Charges for the text message (SMS) option<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Charges may apply given your phone plan.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-16 kt-pane29988_703abe-71\" id=\"airyork-guest-special-cases\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What if I have a special situation, want to do MAC based authentication or if I have a device that does not have a browser?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Please contact UIT at&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>. Approval for this would be dealt with on a case by case basis.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Internet in Residence FAQs <\/strong><\/h3>\n\n\n<style>.kt-accordion-id29988_b61547-04 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_b61547-04 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_b61547-04 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_b61547-04 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_b61547-04 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-residence-internet\"><div class=\"kt-accordion-wrap kt-accordion-id29988_b61547-04 kt-accordion-has-13-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_3fe60c-24\" id=\"internet-speed\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Internet speed in residence <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Up to 25Mbps for both wireless and wired upload and download speeds.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_725c8a-42\" id=\"personal-router\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Using your personal Wi-Fi router<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Personal Wi-fi&nbsp;Routers and access points (any extension of the York network) are NOT permitted. Please see the&nbsp;<a href=\"#agreement\">Residence Internet Subscriber Agreement<\/a>&nbsp;for more details.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_8893e7-e9\" id=\"residence-moving\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am moving. Do I need to cancel my York Internet service in my residence? <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, you do not need to cancel your York Internet service in your residence. &nbsp;You can just take your personal computer, equipment, and cables with you, but leave anything that is part of the 快播视频 infrastructure in place (e.g. if your room has a white wall mounted network access point).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_13a418-fc\" id=\"cancel-voip\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I am moving. Do I need to cancel my VoIP service? <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Yes. When you want to terminate the service, please submit a termination request using the Service Request Form.&nbsp; We will contact you to arrange the return of the VoIP phone.&nbsp;Monthly charges will continue to be billed to your account until we receive notice from you to terminate your service and the phone is returned so please remember to cancel your service if you move out.<\/p>\n\n\n\n<p>Please note VoIP phones&nbsp;are  property of 快播视频. A charge of $100.00 will be applied to your Student Account for a missing or damaged phone. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29988_d1b133-d6\" id=\"smart-tv\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Connecting to your smart TV<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A wired network connection is recommended and is the easiest way to get a smart TV working - simply plug your smart TV into the data port marked either LAN 2 or LAN 3 on the CISCO white coloured wall mount Access Point with a network cable (if you don't have this e.g. in Calumet or Pond residences, then connect to the single blue network jack you have). &nbsp;If you want to get a smart TV working wirelessly, please <a href=\"#smart-device\" data-type=\"internal\" data-id=\"#smart-device\">click here&gt;&gt;<\/a> <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29988_50265e-6c\" id=\"network-cables\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Network cables<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No, 快播视频 does not provide network cables. You will have to provide your own network cable. Please note that a CAT5 or higher network cable is recommended.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane29988_c46a13-8c\" id=\"smart-device\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Registering a smart device<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"#smart-device\">Smart Device Registration&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane29988_7a158b-83\" id=\"voip-phone\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Obtaining York's VoIP phone service <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"#voip-telephone\">VoIP Phone Service&gt;&gt;<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane29988_8b1e6e-63\" id=\"external-provider\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Switching to the Internet service being offered by 快播视频<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Each residence suite is equipped with an access point to provide wireless service as well as wired service regardless of any current external service arrangements with an external provider (Rogers, Bell, etc.). &nbsp;Please note that it is the resident's responsibility to arrange for the termination of any service (Rogers, Bell, etc.) if the service is no longer in use to avoid further unwanted charges, etc.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane29988_1663dd-36\" id=\"cable-tv\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Obtaining cable TV services<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Cable TV service is provided directly by Rogers Communications to Assiniboine and Passy Crescent suites. &nbsp;Please call <a href=\"tel:18007846678\">1-800-784-6678<\/a> or email Rogers at <a href=\"mailto:gta.directsales@rci.rogers.com\">gta.directsales@rci.rogers.com<\/a> to order the service. &nbsp;You must reach out to them first, and Rogers Communications should have an internal process to contact UIT at 快播视频 so that their technicians can schedule and make a site visit to arrange for access to the necessary network conduits and establish their service connections.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane29988_b48670-5c\" id=\"external-service\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Obtaining services from an external provider<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you reside in York Apartments such as Assiniboine and Passy Crescent, you have the option to obtain the services of an external service provider such as Rogers or Bell. To begin the process, you need to initiate a conversation with the chosen service provider to determine if they offer services to your location. Once confirmed, the service provider will contact&nbsp;<a href=\"mailto:askIT@yorku.ca\">askIT@yorku.ca<\/a>&nbsp;to arrange for their technicians to schedule a site visit. During the visit, the technicians will access the necessary network conduits and establish the required service connections.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>VPN FAQs <\/strong><\/h3>\n\n\n<style>.kt-accordion-id29988_6bb5fb-12 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_6bb5fb-12 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_6bb5fb-12 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_6bb5fb-12 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_6bb5fb-12 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-vpn\"><div class=\"kt-accordion-wrap kt-accordion-id29988_6bb5fb-12 kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane29988_193583-a1\" id=\"vpn-specific-access\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Obtaining access on a specific VPN Profile<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>All users have access to the VPNYork Profile. Access to any other specific VPN group requires further coordination with a 快播视频 profile owner (designate).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>快播视频 profile owner (designate) must be involved in this request process.<\/li>\n\n\n\n<li>快播视频 profile owner (designate) must put in service request on behalf of the client.\n<ul class=\"wp-block-list\">\n<li>If this person is outside of York then a Guest Account must be requested first via&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">Halo<\/a>&nbsp;and then following the creation of the Guest Account a separate VPN Profile request must be submitted on behalf of the guest.<\/li>\n\n\n\n<li>If the person is a 快播视频 Community member then the VPN Profile request form must be completed. Please fill out the \"SSLVPN Request\" form under the \"IT Forms\" section on&nbsp;<a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">Halo.<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use VPN service profile as per instructions from the 快播视频 profile owner (designate).\n<ul class=\"wp-block-list\">\n<li>Due to the VPNFW1 access control policies users of the vpnfw1 profile will not be able to access yu link without logging off from Ivanti Secure Access.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane29988_f788a5-d6\" id=\"vpn-supported-browsers\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Browsers supported by Pulse Secure<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>See the list of&nbsp;<a href=\"https:\/\/yuoffice.sharepoint.com\/:b:\/s\/UIT-UITWebsiteFileRepository\/ER00F3OiPChPsDsvedTfzykB0A9K9uiIK94Lh_3DxsqbYQ?e=G61YCJ\" target=\"_blank\" rel=\"noreferrer noopener\">Supported Browsers<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_e412ce-83\" id=\"vpn-works-sporadically\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">The VPN Client is working sporadically on a Mac<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Disable the Mac feature \"<strong>Back to my Mac<\/strong>\". This feature causes conflicts with the Pulse Secure's operating port. After disabling \"<strong>Back to my Mac<\/strong>\" restart the client.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane29988_f6b408-e6\" id=\"vpn-ends-several-hours\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">VPN session end after several hours<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><strong>VPN<\/strong>&nbsp;sessions end when the session clock runs out. Below are the timeouts for the various VPN profiles.<\/p>\n\n\n\n<p><strong>Idle time<\/strong>&nbsp;i.e. Maximum time that the VPN session may be idle (no traffic): <meta charset=\"utf-8\">10-30 minutes (Varies by VPN profile) <\/p>\n\n\n\n<p><strong>Session time<\/strong>&nbsp;i.e. Maximum duration of the session: 480- 600 minutes (8-10 hours) <\/p>\n\n\n\n<p><strong>Reminder time<\/strong>&nbsp;i.e. Warning issued x minutes before the session is closed: 5-10 minutes <\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane29988_676a5f-fc\" id=\"client-services-requirements\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Requirements from Client Services when reporting an VPN problem<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ol class=\"wp-block-list\">\n<li>Detailed problem description<\/li>\n\n\n\n<li>Date\/time of problem or event<\/li>\n\n\n\n<li>VPN Profile name (For example: vpnyork or vpnfw1, etc.)<\/li>\n\n\n\n<li>Full URL exactly as configured in your Pulse Secure client.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane29988_9ec926-6a\" id=\"pop-up-message\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Pop-up message \"Host Checker has failed and that a current Anti Virus software is needed\"<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>While you can skip the message and continue on to connecting with VPN, we recommend that you download the latest version of&nbsp;<a href=\"#vpn\">Anti Virus<\/a>&nbsp;and run a system scan before continuing to connect with VPN.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>eduroam FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id29988_3495bb-27 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id29988_3495bb-27 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id29988_3495bb-27 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id29988_3495bb-27 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id29988_3495bb-27 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-eduroam\"><div class=\"kt-accordion-wrap kt-accordion-id29988_3495bb-27 kt-accordion-has-10-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane29988_68bba2-8c\" id=\"eduroam-different-instituation\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Connecting to eduroam when visiting 快播视频 from a different institution<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you are visiting 快播视频 from another institution, please contact your home institution for instructions on connecting to eduroam at York.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane29988_4df8b1-7f\" id=\"eduroam-assistance\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Getting assistance as a York community member <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you are a 快播视频 Community member, please contact USC Client Services at&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>&nbsp;or 416-736-5800.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane29988_730906-45\" id=\"eduroam-ppy-issues\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Invalid password error occurs when trying to connect to eduroam<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passport-york\/#current-students\">Reset your Passport York password&gt;&gt;<\/a>. <\/p>\n\n\n\n<p>If you have not changed your password in over a year you may need to change it now. <\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane29988_383797-2c\" id=\"eduroam-limited-internet\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Device is showing limited internet access after connecting to eduroam <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>This is due to a mis-configured Wi-Fi client profile. Delete the Wi-Fi profile for eduroam from your device and then recreate it.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane29988_bf4d8f-93\" id=\"windows-security\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><meta charset=\"utf-8\"><\/meta>Windows Security Alert message shows after authentication<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n\n<p>If you see this message, it means you have not followed the eduroam configuration instructions fully. However, you can still connect to eduroam and not see this message again by clicking on the details arrow and verifying the following:<\/p>\n\n\n<ol class=\"wp-block-list\">\n\n<li>Radius Server: authenticate.yorku.ca<\/li>\n\n\n<li>Root CA: GlobalSign Root CA<\/li>\n\n\n<li>Once verified, click Connect.<\/li>\n\n<\/ol>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane29988_f1c847-0f\" id=\"eduroam-slow-throughput\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Experiencing slow throughput<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>For best performance, particularly In high-density settings such as lecture halls and libraries, you need to ensure that the Wi-Fi radio in your client device is capable of supporting the performance features of AirYorkPLUS. Your experience of Wi-Fi performance on-campus may suffer if your wireless client device cannot operate in the 5 GHz radio band, and if it does not support the Wi-Fi 5 protocol or later. For more information on how to achieve optimal Wi-Fi speeds at York, please consult UIT's&nbsp;<a href=\"#wifi-client-device\">recommendations on selecting \/ purchasing a Wi-Fi client device<\/a>.<\/p>\n\n\n\n<p>For Windows 10 \/ 11 users there are a few network adapter settings available that can help ensure optimal performance.<\/p>\n\n\n\n<p>1. Click the Windows icon on your keyboard or bottom left of your screen and search for \u201c<strong>Command Prompt<\/strong>\u201d as an administrator (by searching for it in the same way but right clicking on it and selecting \u201cRun as administrator\u201d) and run the command by copying and pasting this and pressing enter:<br><strong>control.exe \/name Microsoft.NetworkAndSharingCenter<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"597\" height=\"605\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt..png\" alt=\"command prompt- run as administrator \" class=\"wp-image-32789\" style=\"width:597px;height:605px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt..png 597w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic1_Run_command_prompt.-296x300.png 296w\" sizes=\"auto, (max-width: 597px) 100vw, 597px\" \/><\/figure>\n\n\n\n<p>2. Click on \u201c<strong>Connections: Wi-Fi (AirYorkPlus)<\/strong>\u201d and a new window should pop up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"431\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus.png\" alt=\"Connections: Wi-Fi (AirYorkPlus)\" class=\"wp-image-32791\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus.png 624w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic2_WifiAirYorkPlus-300x207.png 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p>3. Click on \u201c<strong>Properties<\/strong>\u201d and a new window should pop up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"497\" height=\"617\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status.png\" alt=\"wifi status- properties \" class=\"wp-image-32792\" style=\"width:373px;height:463px\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status.png 497w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic3Wifi_Status-242x300.png 242w\" sizes=\"auto, (max-width: 497px) 100vw, 497px\" \/><\/figure>\n\n\n\n<p>4. Click on \u201c<strong>Configure<\/strong>\u201d and a new window should pop up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"447\" height=\"585\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties.png\" alt=\"networking-configure \" class=\"wp-image-32793\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties.png 447w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/04\/Pic4WifiProperties-229x300.png 229w\" sizes=\"auto, (max-width: 447px) 100vw, 447px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns learnmore-block is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/yu-blockpatterns\/img\/learnmore.png\" alt=\"\" class=\"wp-image-11892\" style=\"width:53px;height:76px\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>Not finding what you are looking for or need technical assistance?&nbsp;We are here to support you!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/\">Contact Us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#in-person\">Visit us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">Submit a Service Request <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>快播视频 offers a range of internet access options to keep you connected on campus: Whether you\u2019re in class, studying in residence, or visiting from another institution, 快播视频\u2019s internet services keep you connected and secure. To ensure optimal performance of your Wi-Fi connection, please consult our recommendations on&nbsp;choosing a Wi-Fi client device.&nbsp; **Please note&nbsp;any [&hellip;]<\/p>\n","protected":false},"author":2121,"featured_media":0,"parent":29499,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"site-map-node":[],"page-category":[],"page-type":[],"class_list":["post-29988","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"mjeremic","author_link":"https:\/\/www.yorku.ca\/uit\/author\/mjeremic\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/29988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/users\/2121"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/comments?post=29988"}],"version-history":[{"count":251,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/29988\/revisions"}],"predecessor-version":[{"id":39814,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/29988\/revisions\/39814"}],"up":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/29499"}],"wp:attachment":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/media?parent=29988"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/tags?post=29988"},{"taxonomy":"site-map-node","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/site-map-node?post=29988"},{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/page-category?post=29988"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/page-type?post=29988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}