{"id":30896,"date":"2024-02-08T14:32:39","date_gmt":"2024-02-08T19:32:39","guid":{"rendered":"https:\/\/www.yorku.ca\/uit-dev\/?page_id=30896"},"modified":"2025-10-09T10:42:35","modified_gmt":"2025-10-09T15:42:35","slug":"computer-services","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/computer-services\/","title":{"rendered":"Computer Services"},"content":{"rendered":"\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>UIT's Computer Services delivers reliable, secure, and fully supported computing environments for 快播视频 Faculty and Staff. Services include desktop and device support, computer renewals, Apple device management, on-campus and remote lab access, and virtual desktop solutions through Azure.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/py-staff-area\/computer-purchase\/\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\"> Computer and peripheral purchases&gt;&gt;<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/off-campus-computing\/\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Off-campus computing&gt;&gt;<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group quicklinks_right\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><statusiq-status-widget src=\"https:\/\/yorku.site24x7statusiq.com\" \ufeffwidget-text=\"IT Service Status\" widget-type=\"badge\" widget-text=\"IT Service Status\"><\/statusiq-status-widget>\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/www.yorku.ca\/uit\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-text-color has-white-color has-background has-black-background-color wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-buttons bg-primary-2 text-white rounded-0 learnmore-block p-2 d-flex justify-content-between align-items-center\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius \" href=\"https:\/\/askus.yorku.ca\/portal\" style=\"background-color:#810001;color:#ffffff\">Submit a Service Request<\/a><i class=\"fas fa-chevron-right small p-2\"><\/i><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\">Featured Services<\/h2>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>.kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:44px;padding-right:44px;padding-bottom:44px;padding-left:44px;min-height:494px;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-title-list li{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:1.4em;font-weight:regular;font-style:normal;border-top-width:0px;border-right-width:0px;border-bottom-width:4px;border-left-width:0px;border-top-left-radius:4px;border-top-right-radius:4px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:8px;padding-right:20px;padding-bottom:8px;padding-left:20px;border-color:#ffffff;color:#555555;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:8px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:#eeeeee;color:#555555;background:#cf2e2e;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:#0a6689;color:#0a6689;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id30896_5cb649-f5{max-width:1360px;}@media all and (max-width: 1024px){.kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}@media all and (max-width: 767px){.kt-tabs-id30896_5cb649-f5 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:13px solid #e31837;border-right:13px solid #e31837;border-bottom:13px solid #e31837;border-left:13px solid #e31837;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id30896_5cb649-f5 kt-tabs-has-6-tabs kt-active-tab-1 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-inherit kt-tab-alignment-center \"><ul class=\"kt-tabs-title-list\"><li id=\"your-computer\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#your-computer\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">Desktop Services<\/span><\/a><\/li><li id=\"CRP\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#CRP\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">CRP<\/span><\/a><\/li><li id=\"unified-apple-device\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#unified-apple-device\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\"><meta charset=\"utf-8\">Unified Apple Device Management<\/span><\/a><\/li><li id=\"computer-labs\" class=\"kt-title-item kt-title-item-4 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#computer-labs\" data-tab=\"4\" class=\"kt-tab-title kt-tab-title-4 \"><span class=\"kt-title-text\">Computer Labs<\/span><\/a><\/li><li id=\"remote-lab\" class=\"kt-title-item kt-title-item-5 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#remote-lab\" data-tab=\"5\" class=\"kt-tab-title kt-tab-title-5 \"><span class=\"kt-title-text\">Remote Lab Access <\/span><\/a><\/li><li id=\"AVD\" class=\"kt-title-item kt-title-item-6 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#AVD\" data-tab=\"6\" class=\"kt-tab-title kt-tab-title-6 \"><span class=\"kt-title-text\">Azure Virtual Desktop<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab435127-b8\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>Desktop Services (UIT) at 快播视频 campus provide comprehensive technical support and solutions for the York community, ensuring seamless and secure operation of computers, tablets, printers, and classroom technology.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Services: <\/h3>\n\n\n\n<p><\/p>\n\n\n<style>.kt-accordion-id30896_146b83-08 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_146b83-08 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_146b83-08 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_146b83-08 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_146b83-08 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_146b83-08 kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_e0b00d-4d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Desktop Support<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>UIT Desktop Services helps ensure that York (UIT supported) devices are secured and managed according to Information Security standards and keeping your desktop environment secure using, but not limited to, the following Services: \u202f&nbsp;<\/p>\n\n\n\n<p><strong>End User Support:<\/strong> Troubleshooting, software installations and solutions for tech issues. Remote Assistance is provided to troubleshoot issues, install software updates, and preform maintenance tasks without the need for physical presence. <\/p>\n\n\n\n<p><strong>Device Management:<\/strong> Procurement purchase, replacement and repairs for Windows and Mac systems. Classroom technology: Managing centralized classroom PCs. <\/p>\n\n\n\n<p><strong>Project-based support:<\/strong> Specialized support for various projects. We ensure your technology works seamlessly so you can focus on your work and research. <\/p>\n\n\n\n<p><strong>Availability<\/strong>: Service hours are Monday to Friday from 8:30am \u2013 4:30pm.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane30896_c64954-75\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Sharing Files <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>When computer files become too large to send or share using&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/email-and-phone\/\">email&nbsp;<\/a>(typically over 10MB in size), there are other options to transfer files within, to or from 快播视频 labs, workstations and personal computers:<\/p>\n\n\n\n<p>Using <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/storage\/#fas\"> mapping shared drives\u00a0<\/a>(Access and transfer files), <meta charset=\"utf-8\"><\/meta><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/microsoft-365-for-faculty-and-staff\/#access\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/microsoft-365-for-faculty-and-staff\/#access\">OneDrive<\/a>, or <meta charset=\"utf-8\"><\/meta><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/software-and-apps\/#software-my-apps\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/software-and-apps\/#software-my-apps\">MyApps<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane30896_1933d6-1c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Protecting Your Computing Devices <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>For information on anti-virus, anti-spam, network security, firewalls,&nbsp;backup, please access the Information Security Website <\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/infosec.yorku.ca\/securing-devices-and-data\/\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Information Security at York&gt;&gt;<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"#faqs-your-computer\"><strong>Click here for FAQs Regarding Your York Computer <\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tabb70466-a3\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>The <strong>Computer Renewal Program (CRP)<\/strong> provides Faculty of Health (FOH) members with access to high-quality desktops and laptops for their academic and professional work. This program ensures that faculty have reliable, up-to-date technology to support research, teaching, and administrative activities.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-7e0d7a69bf46860328fee4be40e872a3\" style=\"color:#e31837\"><strong>Eligibility<\/strong><\/h3>\n\n\n\n<p>Active Faculty of Health members. <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-ca8cfa6cffd2dd79ae0df23f2a49250c\" style=\"color:#e31837\"><strong>Key Features<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A base amount of $1750 of the total order cost&nbsp;will be covered by the CRP for Faculty of Health members<\/li>\n\n\n\n<li>A curated selection of laptops and desktops suited for University use<\/li>\n\n\n\n<li>Standard configurations that balance performance and sustainability<\/li>\n\n\n\n<li>Managed lifecycle with support from University Information Technology (UIT)<\/li>\n\n\n\n<li>Renewal eligibility every 48 months from the last deployment date<\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-c0e98d85a1d81ad15cd227239598a021\" style=\"color:#e31837\"><strong>Submitting Orders<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group alert alert-warning\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mb-0\"><strong>Faculty of Health members are encouraged to\u00a0submit\u00a0renewal orders between May 1, and February 15<em>.<\/em><\/strong>\u00a0Orders\u00a0submitted\u00a0in March and April will be managed on an\u00a0exception\u00a0basis, which may result in delays.\u00a0\u00a0<\/p>\n<\/div><\/div>\n\n\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>All CRP orders require you to fill out and submit the form below with your order:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button bg-primary-2 text-white rounded-0 learnmore-block p-2\"><a class=\"wp-block-button__link has-text-color has-background no-border-radius wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/10\/FoH-CRP-Order-Form-2025-2026-1-1.pdf\" style=\"color:#ffffff;background-color:#810001\" target=\"_blank\" rel=\"noreferrer noopener\">Access Order Form&gt;&gt;<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Visit our<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/py-staff-area\/computer-purchase\/\" target=\"_blank\">Computer Purchase<\/a>&nbsp;page<\/span> for a list of <span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">eligible devices and buying advice from our support experts. <\/span><br><\/p>\n\n\n<style>.kt-accordion-id30896_bcba80-5c .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_bcba80-5c .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_bcba80-5c > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_bcba80-5c .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_bcba80-5c .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_bcba80-5c kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_a788e4-67\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">CRP Order Process<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Once you have made your&nbsp;selection&nbsp;from the available options, complete the following steps:&nbsp;&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Complete the attached&nbsp;<a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/10\/FoH-CRP-Order-Form-2025-2026-1.pdf\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2025\/10\/FoH-CRP-Order-Form-2025-2026-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Order Form<\/a>&nbsp;<\/li>\n\n\n\n<li>If your request exceeds the base amount that the Faculty of Health covers ($1750), check the&nbsp;<strong>Approval to charge PER Cost Centre&nbsp;<\/strong>or<strong>&nbsp;Approval to charge Grant Cost Centre&nbsp;<\/strong>checkbox on the order form.&nbsp;&nbsp;<\/li>\n\n\n\n<li>If you are a new faculty member and do not have your PER or Grant cost center number yet, the difference in cost will be updated to your PER or Grant cost center number once you receive it.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Submit an email to&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca,<\/a>&nbsp;including:&nbsp;&nbsp;\n<ul class=\"wp-block-list\">\n<li>Subject: \u201cCRP Renewal Order\u201d&nbsp;&nbsp;<\/li>\n\n\n\n<li>Attach completed CRP Order Form&nbsp;<strong>(form must be completed in its entirety and signed)<\/strong>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>An assigned&nbsp;technician&nbsp;will be in touch regarding your order.&nbsp;&nbsp;<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"#faqs-crp\" data-type=\"internal\" data-id=\"#faqs-crp\"><strong>Click here for FAQs Regarding CRP<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tabed0c13-0e\"><div class=\"kt-tab-inner-content-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p>University Information Technology (UIT) offers a unified Apple device management service with Jamf Cloud as the industry leader in Apple mobile device management (MDM).<\/p>\n\n\n\n<p><br>UIT provides the service to manage University-owned Apple devices.&nbsp;The service heavily relies on the University procurement platform in conjunction with the supplier <a href=\"https:\/\/smartbuy.info.yorku.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/smartbuy.info.yorku.ca\/<\/a>&nbsp;and Apple School Manager (ASM).<\/p>\n\n\n\n<p><strong>Service Features<\/strong><\/p>\n\n\n\n<p>Core components of the Jamf Cloud service are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Single Sign-on with Passport York account.<\/li>\n\n\n\n<li>Automated device enrollment (zero-touch deployment).<\/li>\n\n\n\n<li>Manage device and software inventory.<\/li>\n\n\n\n<li>Manage Mac and iPad operating systems (current and the last major version).<\/li>\n\n\n\n<li>Manage software packages and updates.<\/li>\n\n\n\n<li>Apply security policies<\/li>\n<\/ul>\n\n\n\n<p><strong>Who is this service for? <\/strong><\/p>\n\n\n\n<p>Service is offered to all 快播视频 IT who manage and support Apple computers for academic and administrative purposes.<\/p>\n\n\n\n<p><strong>Service Cost<\/strong><\/p>\n\n\n\n<p>Service cost is $32 per device, per year.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">How do I access it? <\/h3>\n\n\n\n<p>Submit appropriate service request form on ITSM service portal,&nbsp;<a href=\"http:\/\/askus.yorku.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">askus.yorku.ca<\/a>.<\/p>\n\n\n\n<p><strong>Service Catalog Category<\/strong><\/p>\n\n\n\n<p>End-Point Computing | End-Point Support<\/p>\n\n\n\n<p><strong>Hours of Support<\/strong><\/p>\n\n\n\n<p>Emergency escalation in the event of an unplanned service outage:<\/p>\n\n\n\n<p>Standard business hours<br>Monday to Friday,<br>08:30am to 4:30pm<br><br>Contact USC Client Services<br>Email:&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a><br>Web:&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/askus.yorku.ca\/\" target=\"_blank\">https:\/\/askus.yorku.ca\/<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-4 kt-inner-tab710349-8a\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\"><meta charset=\"utf-8\">Overview: <\/h2>\n\n\n\n<p>快播视频 provides a series of computer labs for faculty and students to access computing resources and a variety of software in support of learning, personal creativity and research activities at York.<\/p>\n\n\n\n<p>The drop-in computer labs are supported and managed by York\u2019s University Information Technology (UIT) organization. In addition, individual Faculties provide \u201cTeaching Labs\u201d of varying seating capacities, for use in specific courses.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>*<strong>*<span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">Please note<\/span><\/strong><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\"> your&nbsp;<\/span><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/\" data-type=\"URL\">Passport York&nbsp;username&nbsp;and password<\/a><span style=\"font-size: revert; color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">&nbsp;are required to use computers in the labs.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading mb-4 has-text-color\" style=\"color:#e31837\"> How do I access it? <\/h3>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Location: <\/strong><\/p>\n\n\n\n<p>83 York Boulevard (Keele Interactive Map)<\/p>\n\n\n\n<p>136 Campus Walk (<a rel=\"noreferrer noopener\" href=\"http:\/\/www.yorku.ca\/web\/maps\/\" target=\"_blank\">Keele Interactive Map<\/a>)<\/p>\n\n\n\n<p><\/p>\n\n\n<style>.kt-accordion-id30896_d52678-6d .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_d52678-6d .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_d52678-6d > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_d52678-6d .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_d52678-6d .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_d52678-6d kt-accordion-has-9-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_02be9e-e4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Software available via MyApps<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"835\" height=\"1320\" src=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/List-of-Apps-on-MyApps-6x6s-1.png\" alt=\"List of software available via MyApps\" class=\"wp-image-31069\" srcset=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/List-of-Apps-on-MyApps-6x6s-1.png 835w, https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/805\/2024\/01\/List-of-Apps-on-MyApps-6x6s-1-190x300.png 190w\" sizes=\"auto, (max-width: 835px) 100vw, 835px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane30896_580129-c2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Printing Queues<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<h5 class=\"wp-block-heading\">Computing Commons print release and scanner stations<\/h5>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Device<\/th><th>Affiliation<\/th><th>Location<\/th><th>Queue Name<\/th><\/tr><\/thead><tbody><tr><td>Scanner<\/td><td>Students\/Faculty<\/td><td>Computing Commons<\/td><td>N\/A<\/td><\/tr><tr><td>B&amp;W Printer<\/td><td>Students\/Faculty<\/td><td>Computing Commons<\/td><td>WSC Laserjet&nbsp;9050B\/W<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">How to log in to lab computers<\/h5>\n\n\n\n<ol class=\"wp-block-list\">\n<li>You&nbsp;<strong>MUST&nbsp;<\/strong>log in before accessing any of the lab applications<\/li>\n\n\n\n<li>In the \"<strong>Name<\/strong>\" field type your&nbsp;Passport York&nbsp;username<strong>.&nbsp;<\/strong><\/li>\n\n\n\n<li>In the \"<strong>Password<\/strong>\" field type Your&nbsp;Passport York password.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane30896_adc5f3-91\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">List of available remote lab computers<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<figure class=\"wp-block-table\"><table><thead><tr><th>Remote Labs<\/th><th>No. of Seats<\/th><th>Operating Hours<\/th><\/tr><\/thead><tbody><tr><td><\/td><td><\/td><td><\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-gl\" target=\"_blank\" rel=\"noreferrer noopener\">Glendon Digital Media Lab<\/a><\/td><td>12<\/td><td>TBD<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-gl\" target=\"_blank\" rel=\"noreferrer noopener\">Glendon YH030A Lab<\/a><\/td><td>46<\/td><td>TBD<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-gl\" target=\"_blank\" rel=\"noreferrer noopener\">Glendon YH220 Lab<\/a><\/td><td>28<\/td><td><\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-hh\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty of Health PSYCH Hebb Undergraduate Lab<\/a><\/td><td>30<\/td><td>Daily, 6:00am-10:00pm<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-hh\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty of Health PSYCH Hebb Graduate Lab<\/a><\/td><td>12<\/td><td>Daily, 24 hours except W\/R 12:00-6am<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-hh\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty of Health KIN Lab<\/a><\/td><td>99<\/td><td>Daily, 7:00am-1:00am<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-hh\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty of Health Nursing PhD Lab (HNES B14)<\/a><\/td><td>5<\/td><td>24\/7<\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering BCEE 030<\/a><\/td><td>24<\/td><td>24\/7<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering WSC 100<\/a><\/td><td>24<\/td><td>24\/7<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering WSC 101<\/a><\/td><td>24<\/td><td>24\/7<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering WSC 102<\/a><\/td><td>48<\/td><td>24\/7<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering WSC 104<\/a><\/td><td>24<\/td><td>24\/7<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering PSE 133<\/a><\/td><td>15<\/td><td>TBD<\/td><\/tr><tr><td><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering PSE 315<\/a><\/td><td>15<\/td><td>TBD<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane30896_facde3-ac\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">York Library Computing sites <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><meta charset=\"utf-8\">Please click here for <a rel=\"noreferrer noopener\" href=\"http:\/\/www.library.yorku.ca\/\" target=\"_blank\">York Library Computing sites<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane30896_864ebf-2f\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">HNES Lab Booking Form <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><meta charset=\"utf-8\">Please click here for <a rel=\"noreferrer noopener\" href=\"http:\/\/uitcs.apps01.yorku.ca\/machform\/view.php?id=17110\/\" target=\"_blank\">HNES Lab Booking Form<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane30896_800f05-b3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Computing Commons Policies<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Soliciting of any kind is not permitted.<\/li>\n\n\n\n<li>Food and drink are not allowed in the Computing Commons. The only exceptions are capped bottles of water (not juice\/pop) and spill-proof mugs.<\/li>\n\n\n\n<li>Talking on cell phone is not permitted in the Computing&nbsp;Commons. However clients can text, check voicemail, browse&nbsp;the web etc on their phones..<\/li>\n\n\n\n<li>The computers in the Commons are for academic use only. The playing of games and watching of videos for non-academic purposes is prohibited.<\/li>\n\n\n\n<li>Out of respect for your neighbors please keep noise to a minimum while in the commons and refrain from engaging in any activity that would be considered disruptive to others.&nbsp; If you are listening to audio you must use headphones and they must be kept at a volume that is not audible to other clients in the commons.&nbsp; Earphones are available for a small fee from the vending machine in the William Small Centre Computing Commons.&nbsp; If you are conversing with other students please keep your voice low.<\/li>\n\n\n\n<li>The sharing of your accounts or passwords is strictly forbidden by&nbsp;<a href=\"http:\/\/www.yorku.ca\/secretariat\/policies\/document.php?document=77\" target=\"_blank\" rel=\"noreferrer noopener\">senate policy<\/a>. Any accounts that are determined to be in use by someone other than the owner will be locked. A meeting with a computer-hearing officer must be arranged to determine if access to locked accounts can be reinstated.<\/li>\n\n\n\n<li>Clients are not allowed to use&nbsp;their own paper in the Computing Commons printers.&nbsp; Please be aware that we use only white letter sized paper in our printers. Clients who are found trying to insert their own paper through the manual feeders may have their computing accounts locked.&nbsp; If a printer is out of paper or a printer is jammed please ask one of our staff for&nbsp;assistance.<\/li>\n\n\n\n<li>Faculty members with active Passport York accounts and&nbsp;YU-cards can use the Computing Commons lab printers. Clients&nbsp;using these printers are charged 10 cents per page. The 10&nbsp;cents charge applies to printing from the Computing Commons&nbsp;labs, from home and from the central UIT email system.<\/li>\n\n\n\n<li>To pay for printing services, you can obtain a YU-card at the Computing Commons in William Small Centre or at any of the York Libraries.<\/li>\n\n\n\n<li><strong>**Please note<\/strong>&nbsp;UIT does not issue refunds for printing. Take your complaints about print output to the Counter in the Computing Commons to ask about possible re-printing.<\/li>\n\n\n\n<li>Computing workstations left unused will automatically be logged out and any personal items left unattended may be moved to the front counter. Any work not saved to the home drive (i.e. F: drive) will be lost after the computer restarts.<\/li>\n\n\n\n<li>Questions, comments and concerns regarding the Computing Commons can be addressed to&nbsp;<a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><a href=\"https:\/\/www.library.yorku.ca\/web\/ask-services\/accessibility-services\/\" data-type=\"URL\" data-id=\"https:\/\/www.library.yorku.ca\/web\/ask-services\/accessibility-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Please click here if you require accessibility services&gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><a href=\"#faqs-computer-labs\" data-type=\"internal\" data-id=\"#faqs-computer-labs\">Click here for Computer Labs FAQs<\/a><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-5 kt-inner-tabc7615a-e0\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\"><meta charset=\"utf-8\">Overview: <\/h2>\n\n\n\n<p>We strongly encourage Faculty to use <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/software-and-apps\/#software-my-apps\" target=\"_blank\" rel=\"noreferrer noopener\">MyApps<\/a>, which is 快播视频's one-stop portal to remotely access the software you need.&nbsp;<\/p>\n\n\n\n<p>Remote Lab Access is an accommodation to provide remote access to select computing lab facilities with course software that is not available on <a href=\"#computer-labs\" target=\"_blank\" rel=\"noreferrer noopener\">MyApps<\/a>.<\/p>\n\n\n\n<p><strong>Requirements<\/strong>:<\/p>\n\n\n\n<p>Authentication:&nbsp;<br>Authentication to the service requires a <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/\" target=\"_blank\" rel=\"noreferrer noopener\">Passport York account.<\/a>&nbsp;<br>Supported client operating systems:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mac OS X, 10.13 and higher&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Microsoft Windows 10 and higher<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading mb-4 has-text-color\" style=\"color:#e31837\"> How do I access it? <\/h3>\n\n\n\n<p>Access to the computing lab facilities is restricted based on your Faculty affiliation.&nbsp;<br>List of available remote lab computers and Faculty affiliation are listed under <a href=\"#available-remote-computers\">FAQ #1<\/a>.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Install, Configure VPN Client and Connect to \u2018VPNYork\u2019&nbsp;<br>You must download the <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/internet-access\/#vpn\">VPN client&gt;&gt;<\/a><\/li>\n\n\n\n<li>Install Microsoft Remote Desktop on your device: <a href=\"https:\/\/docs.microsoft.com\/en-us\/windows-server\/remote\/remote-desktop-services\/clients\/remote-desktop-clients\" target=\"_blank\" rel=\"noreferrer noopener\">Client Download (Mac OS \/ Windows)&gt;&gt;<\/a><\/li>\n\n\n\n<li>Connect to a lab computer&nbsp;\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-ap\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty of Liberal Arts &amp; Professional Studies (LA&amp;PS)<\/a>&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\" rel=\"noreferrer noopener\">Lassonde School of Engineering<\/a>&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select an available computer using the button above.&nbsp;<\/li>\n\n\n\n<li>Click the <strong>Connect<\/strong> button. A connect window will pop-up. Click the <strong>Download<\/strong> button.<\/li>\n\n\n\n<li>Open the file that was downloaded. You may be prompted with a security warning. Click <strong>Continue<\/strong>.&nbsp;<\/li>\n\n\n\n<li>When asked for your credentials, click <strong>more choices<\/strong>, and then click <strong>Use a different account<\/strong>. (You will not need to click <strong>more choices<\/strong> on Mac)&nbsp;<\/li>\n\n\n\n<li>In the username field, type <strong>yorku\\<\/strong> followed by your <strong>Passport York username<\/strong> (For example, <strong>yorku\\janedoe<\/strong>), and then type your password in the next field.&nbsp;&nbsp;<\/li>\n\n\n\n<li>You will be prompted with another security warning. Click <strong>Yes<\/strong>. (Continue on <strong>Mac<\/strong>)&nbsp;<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-6 kt-inner-tabf2c04a-f4\"><div class=\"kt-tab-inner-content-inner\">\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#e31837\">Overview: <\/h2>\n\n\n\n<p><a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/overview\" data-type=\"link\" data-id=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/overview\">Azure Virtual Desktop (AVD)<\/a> is 快播视频\u2019s virtual desktop platform hosted on<br>Microsoft Azure. With AVD, IT groups can deliver affordable, secure remote desktop<br>and application experiences to students, faculty and staff on campus or remotely from anywhere. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>AVD is managed by Microsoft and falls under their <a href=\"https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services?lang=1\" data-type=\"link\" data-id=\"https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services?lang=1\">service level agreements (SLA)<\/a><\/li>\n\n\n\n<li>Service health status, historical uptime and availability are published on <a href=\"https:\/\/azure.status.microsoft\/en-us\/status\" target=\"_blank\" rel=\"noreferrer noopener\">Azure status<\/a><\/li>\n\n\n\n<li>Refer to <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/whats-new\" data-type=\"link\" data-id=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/whats-new\">What's new in Azure Virtual Desktop?<\/a> for the latest updates, features, improvements and bug fixes.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-8a2254eec1994b430f0f58e7b8c4cf1f\" style=\"color:#e31837\">Access<\/h3>\n\n\n\n<p>Contact your <a href=\"https:\/\/www.yorku.ca\/uit\/contact\/#in-person\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/contact\/#in-person\">IT support<\/a> group to access AVD. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions <\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faqs-your-computer\"><strong>My York Computer FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id30896_98c401-11 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_98c401-11 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_98c401-11 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_98c401-11 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_98c401-11 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_98c401-11 kt-accordion-has-11-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_79f71b-45\" id=\"computer-roll-back\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Manually roll back to Win 10, (within 10 days) after computer has been upgraded to Win 11<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Please follow the instructions in this document: <a href=\"https:\/\/www.yorku.ca\/uit\/wp-content\/uploads\/sites\/300\/2022\/09\/Roll-back-to-Win10-after-Win11-upgrade.docx\" target=\"_blank\" rel=\"noreferrer noopener\">How to manually roll back to Windows 10<\/a>&nbsp;(docx).<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane30896_1a24a2-f2\" id=\"hardware-pricing\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Hardware pricing<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/computer-purchase\/\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/computer-purchase\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here <\/a>for information on ordering hardware.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane30896_11a991-b3\" id=\"desktop-service-hours\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Desktop service hours<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Service hours are Monday to Friday from 8:30am \u2013 4:30pm.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane30896_5b849f-78\" id=\"personal-equipment-support\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Does desktop support support personal equipment? <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No. The service covers only computer equipment (desktop, laptop, notebook, small mobile device, printer, scanner) that is university owned.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faqs-crp\"><strong>CRP FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id30896_8759e1-26 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_8759e1-26 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_8759e1-26 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_8759e1-26 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_8759e1-26 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_8759e1-26 kt-accordion-has-13-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_0299af-2a\" id=\"computer-roll-back\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I <strong>need assistance in determining my choice of computer<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Check out our <a href=\"https:\/\/www.yorku.ca\/uit\/py-staff-area\/computer-purchase\/\" data-type=\"link\" data-id=\"https:\/\/www.yorku.ca\/uit\/py-staff-area\/computer-purchase\/\">Computer Purchase page<\/a> for buying advice and a list of eligible devices and their prices. If you have any questions, please reach out to <a href=\"mailto:askit@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">askit@yorku.ca<\/a>, and a designated CTS technician will be happy to assist you.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane30896_02aeff-03\" id=\"hardware-pricing\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>As a faculty member, can I purchase the CRP computer assigned to me?&nbsp;<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No. Per University Policy, faculty members are not permitted to purchase CRP computers assigned to them. Previously purchased CRP devices must be returned before new ones can be picked up.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane30896_8e7385-89\" id=\"desktop-service-hours\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>When am I eligible for a renewal?&nbsp;<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Faculty members are eligible for renewals 48 months from their last CRP deployment date.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane30896_f3773c-d6\" id=\"personal-equipment-support\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Can I submit a request after the February 15 cutoff date?&nbsp;<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Yes. However, faculty members are encouraged to submit renewal orders between May 1, to February 15. This ensures that they have the latest device and doesn\u2019t impact year-end activities.\u00a0 Due to year-end activities, <strong>orders<\/strong> <strong>submitted after February 15<sup>th<\/sup> will be managed under an exception basis, resulting in delays. <\/strong>\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane30896_7341bf-9d\" id=\"personal-equipment-support\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>How do I get updates on my request?&nbsp;<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You will get updates through the ticket that\u2019s created when you submit your request&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane30896_10b03b-b4\" id=\"personal-equipment-support\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>What happens if I don\u2019t have my PER yet?&nbsp;<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you don\u2019t already have your PER or Grant cost center number, the cost variance will be offset to your account at the time of reconciliation.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faqs-computer-labs\"><strong>Computer Labs FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id30896_2ab052-5c .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_2ab052-5c .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_2ab052-5c > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_2ab052-5c .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_2ab052-5c .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-computer-labs\"><div class=\"kt-accordion-wrap kt-accordion-id30896_2ab052-5c kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_ce9a4f-3f\" id=\"computer-labs-error-cant-connect\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Error: \"Remote Desktop can't connect to the remote computer for one of these reasons\" or \"We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.\"<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane30896_5ef2d7-3b\" id=\"computer-labs-error-denied\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Error: \"The connection was denied because the user account is not authorized for remote login\".<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You do not have access to the lab computer, please select a lab computer that is affiliated with your Faculty.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane30896_0e27b1-c6\" id=\"refund-printing\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Refunds for printing service<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>UIT does not issue refunds for printing. Take your complaints about print output to the Counter in the Computing Commons to ask about possible re-printing.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faqs-webprint\"><strong>WebPrint FAQs<\/strong><\/h3>\n\n\n<style>.kt-accordion-id30896_b4081c-6e .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_b4081c-6e .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_b4081c-6e > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_b4081c-6e .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_b4081c-6e .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\" id=\"faqs-upm\"><div class=\"kt-accordion-wrap kt-accordion-id30896_b4081c-6e kt-accordion-has-38-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-36 kt-pane30896_647f18-c6\" id=\"print-one-page\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Printing only specific pages off of a document<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>No. Specific pages cannot be printed through WebPrint directly without printing the whole document. For e.g one cannot print only 3-5 pages of a 10 page document directly. To get around this one can save the specific pages they want to print in a separate document, upload that document to WebPrint and then print.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"faqs-webprint\"><strong>Remote Labs FAQs<\/strong><\/h3>\n\n\n\n<p><\/p>\n\n\n<style>.kt-accordion-id30896_fde3a4-20 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id30896_fde3a4-20 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id30896_fde3a4-20 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id30896_fde3a4-20 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id30896_fde3a4-20 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id30896_fde3a4-20 kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane30896_4b1316-a1\" id=\"available-remote-computers\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">List of available remote lab computers.&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Remote Labs<\/strong>&nbsp;<\/td><td><strong>No. of Seats<\/strong>&nbsp;<\/td><td><strong>Operating Hours<\/strong>&nbsp;<\/td><\/tr><tr><td><a rel=\"noreferrer noopener\" href=\"https:\/\/remoteaccess.labstats.com\/york-university-ap\" target=\"_blank\">Faculty of Liberal Arts &amp; Professional Studies (LA&amp;PS)<\/a>&nbsp;<\/td><td>20&nbsp;<\/td><td>24\/7&nbsp;<\/td><\/tr><tr><td><a rel=\"noreferrer noopener\" href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\">Lassonde School of Engineering BCEE 030<\/a>&nbsp;<\/td><td>24&nbsp;<\/td><td>24\/7&nbsp;<\/td><\/tr><tr><td><a rel=\"noreferrer noopener\" href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\">Lassonde School of Engineering WSC 101<\/a>&nbsp;<\/td><td>24&nbsp;<\/td><td>24\/7&nbsp;<\/td><\/tr><tr><td><a rel=\"noreferrer noopener\" href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\">Lassonde School of Engineering PSE 133<\/a>&nbsp;<\/td><td>15&nbsp;<\/td><td>24\/7&nbsp;<\/td><\/tr><tr><td><a rel=\"noreferrer noopener\" href=\"https:\/\/remoteaccess.labstats.com\/york-university-le\" target=\"_blank\">Lassonde School of Engineering PSE 315<\/a>&nbsp;<\/td><td>19&nbsp;<\/td><td>24\/7&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane30896_14de89-07\" id=\"error-remote-desktop\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Error: \"Remote Desktop can't connect to the remote computer for one of these reasons\" or \"We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.\" (Error Code: 0x204)&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p><meta charset=\"utf-8\">You are not connected to VPN. You must connect to the VPN before accessing a remote lab computer.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane30896_47ac88-ad\" id=\"error-connection-denied\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><meta charset=\"utf-8\">Error: \"The connection was denied because the user account is not authorized for remote login\"&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You do not have access to the lab computer, please select a lab computer that is affiliated with your Faculty.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns learnmore-block is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/yu-blockpatterns\/img\/learnmore.png\" alt=\"\" class=\"wp-image-11892\" style=\"width:53px;height:76px\"\/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>Not finding what you are looking for or need technical assistance?&nbsp;We are here to support you!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/\">Contact Us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#in-person\">Visit us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/askus.yorku.ca\/portal\">Submit a Service Request <\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>UIT's Computer Services delivers reliable, secure, and fully supported computing environments for 快播视频 Faculty and Staff. Services include desktop and device support, computer renewals, Apple device management, on-campus and remote lab access, and virtual desktop solutions through Azure. Featured Services Frequently Asked Questions My York Computer FAQs CRP FAQs Computer Labs FAQs WebPrint FAQs [&hellip;]<\/p>\n","protected":false},"author":2121,"featured_media":0,"parent":30523,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"site-map-node":[],"page-category":[],"page-type":[],"class_list":["post-30896","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"mjeremic","author_link":"https:\/\/www.yorku.ca\/uit\/author\/mjeremic\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/30896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/users\/2121"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/comments?post=30896"}],"version-history":[{"count":199,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/30896\/revisions"}],"predecessor-version":[{"id":39051,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/30896\/revisions\/39051"}],"up":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/pages\/30523"}],"wp:attachment":[{"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/media?parent=30896"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/tags?post=30896"},{"taxonomy":"site-map-node","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/site-map-node?post=30896"},{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/page-category?post=30896"},{"taxonomy":"page-type","embeddable":true,"href":"https:\/\/www.yorku.ca\/uit\/wp-json\/wp\/v2\/page-type?post=30896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}