{"id":182,"date":"2022-03-22T15:36:44","date_gmt":"2022-03-22T19:36:44","guid":{"rendered":"https:\/\/www.yorku.ca\/unit\/ombuds\/?page_id=182"},"modified":"2025-10-24T12:44:01","modified_gmt":"2025-10-24T16:44:01","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/unit\/ombuds\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How To Make A Complaint<\/h2>\n\n\n\n<p>Students, faculty and staff who request that their concern be reviewed shall do so within 90 days of the date of the action or receipt of the decision in question. The request shall be in writing setting out the issue to be reviewed and accompanied by any supporting documentation.<\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>Can the Ombudsperson help you?<\/strong><\/p>\n\n\n\n<p>The Ombudsperson is generally an office of last resort. This means that you should first try to resolve your problem by using the complaint and appeal procedures offered by the department you are dealing with. Many complaints can be resolved quickly by first approaching the department involved and using its internal complaint mechanisms. If you are not certain what complaint procedures are available, the Ombudsperson can assist you by providing referral information on how to address your problem.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><form role=\"search\" method=\"get\" action=\"https:\/\/www.yorku.ca\/unit\/ombuds\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search this site\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"text-uppercase h5 wp-block-heading\">Quick Links<\/h2>\n\n\n\n<ul class=\"list-unstyled wp-block-list\"><li><a href=\"http:\/\/rights.info.yorku.ca\/\" rel=\"noreferrer noopener\" target=\"_blank\">Centre for Human Rights, Equity and Inclusion<\/a><\/li><li><a href=\"http:\/\/president.yorku.ca\/\" rel=\"noreferrer noopener\" target=\"_blank\">Office of the President<\/a><\/li><li><a href=\"https:\/\/oscr.students.yorku.ca\/\">Welcome! | Office of Student Community Relations | 快播视频<\/a><\/li><li><a href=\"https:\/\/students.yorku.ca\/counselling\">Student Counselling, Health &amp; Well-being | Division of Students | 快播视频<\/a><\/li><li><a href=\"https:\/\/students.yorku.ca\/accessibility\">Student Accessibility Services | Division of Students | 快播视频<\/a><\/li><li><a href=\"https:\/\/students.yorku.ca\/food\">Food Access | Division of Students | 快播视频<\/a><\/li><\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group border-lg border-primary p-4\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p> Remember to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get the names and titles of the people you have dealt with<\/li>\n\n\n\n<li>Keep track of the dates of your contact with the department<\/li>\n\n\n\n<li>Keep all papers and letters relating to your complaint<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading border-top pt-2\">How to submit your complaint<\/h3>\n\n\n\n<p>There are several ways to make a formal complaint about an individual or systemic problem relating to 快播视频. All complaints are confidential. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.yorku.ca\/unit\/ombuds\/complaints\/complaint-form\/\">Online Complaint Form<\/a><\/li>\n\n\n\n<li>Mail:<br>Ombudsperson<br>快播视频<br>Victor Phillip Dahdaleh Building, 2047<\/li>\n\n\n\n<li>88 The Pond Road<br>4700 Keele Street<br>Toronto, ON M3J 2s5<\/li>\n\n\n\n<li>Email:\u00a0<a href=\"mailto:ombuds@yorku.ca\">ombuds@yorku.ca<\/a><\/li>\n\n\n\n<li>Phone:\u00a0416-736-2100 ext. 22937<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How To Make A Complaint Students, faculty and staff who request that their concern be reviewed shall do so within 90 days of the date of the action or receipt of the decision in question. The request shall be in writing setting out the issue to be reviewed and accompanied by any supporting documentation. Can [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-182","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - Ombudsperson<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yorku.ca\/unit\/ombuds\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Ombudsperson\" \/>\n<meta property=\"og:description\" content=\"How To Make A Complaint Students, faculty and staff who request that their concern be reviewed shall do so within 90 days of the date of the action or receipt of the decision in question. 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