{"id":191,"date":"2022-03-23T09:00:37","date_gmt":"2022-03-23T13:00:37","guid":{"rendered":"https:\/\/www.yorku.ca\/unit\/ombuds\/?page_id=191"},"modified":"2022-03-29T10:06:52","modified_gmt":"2022-03-29T14:06:52","slug":"how-complaints-are-processed","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/unit\/ombuds\/complaints\/how-complaints-are-processed\/","title":{"rendered":"How Complaints Are Processed"},"content":{"rendered":"\n
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Your complaint will be reviewed to determine wether it can be investigated or not.<\/p>\n<\/div>\n

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<\/div>\nIf your complaint can<\/span> be investigated\n<\/div>\n
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<\/div>If your complaint cannot<\/span> be investigated\n<\/div>\n
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<\/div>You will be notified by mail that an investigation is underway\n
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<\/div>You will be notified by mail and provided with an explanation and, if applicable, referral information\n<\/div>\n
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<\/div>Once the investigation has concluded, the Ombudsperson's finding will be reported to you by letter\n<\/div>\n
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