{"id":201,"date":"2022-03-23T09:16:30","date_gmt":"2022-03-23T13:16:30","guid":{"rendered":"https:\/\/www.yorku.ca\/unit\/ombuds\/?page_id=201"},"modified":"2022-03-23T09:26:45","modified_gmt":"2022-03-23T13:26:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/unit\/ombuds\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><a href=\"#meaning\">What does 'Ombuds' mean?<\/a><br><a href=\"#do\">What does the Ombudsperson do?<\/a><br><a href=\"#use\">Who can use the Office?<\/a><br><a href=\"#consult\">When may I consult the Ombudsperson?<\/a><br><a href=\"#expect\">What should I expect when consulting the Ombudsperson?<\/a><br><a href=\"#appeal\">What can the Ombudsperson do about an appeal?<\/a><br><a href=\"#informal\">What about informal options?<\/a><br><a href=\"#cii\">What do you mean by confidentiality, impartiality and independence?<\/a><br><a href=\"#advocate\">Is the Ombudsperson an advocate?<\/a><br><a href=\"#reporting\">Who does the Ombudsperson report to?<\/a><br><a href=\"#authority\">What kind of authority does the Office of the Ombudsperson have?<br><\/a><a href=\"#reports\">Where do I address comments, praises or complaints about the Office of the Ombudsperson?<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><form role=\"search\" method=\"get\" action=\"https:\/\/www.yorku.ca\/unit\/ombuds\/\" class=\"wp-block-search__button-outside wp-block-search__text-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"Search this site\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button wp-element-button\" type=\"submit\" >Search<\/button><\/div><\/form>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"text-uppercase h5 wp-block-heading\">Quick Links<\/h2>\n\n\n\n<ul class=\"list-unstyled wp-block-list\"><li><a href=\"http:\/\/rights.info.yorku.ca\/\" rel=\"noreferrer noopener\" target=\"_blank\">Centre for Human Rights, Equity and Inclusion<\/a><\/li><li><a href=\"http:\/\/president.yorku.ca\/\" rel=\"noreferrer noopener\" target=\"_blank\">Office of the President<\/a><\/li><li><a href=\"https:\/\/oscr.students.yorku.ca\/\">Welcome! | Office of Student Community Relations | 快播视频<\/a><\/li><li><a 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.kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id_5b66ae-5b .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_5b66ae-5b .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-wrap kt-accordion-id_5b66ae-5b kt-accordion-has-14-panes kt-active-pane-2 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"2\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_0b8b10-60\" id=\"meaning\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What does 'Ombudsperson' mean?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Ombudsperson\\Ombudsman is a gender-neutral Swedish term defined in the Oxford Dictionary as<\/p>\n\n\n\n<p><em>an official appointed to investigate individuals' complaints against public authorities.<\/em><\/p>\n\n\n\n<p>It is used world-wide to designate independent, impartial and confidential offices that receive inquiries and complaints from the public.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_3f1b32-35\" id=\"do\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What does the Ombudsperson do?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The role of the 快播视频 Ombudsperson is to provide an impartial and confidential service to assist current members of 快播视频 (students, faculty and staff) who have been unable to resolve their concerns about University authorities\u2019 application of 快播视频 policies, procedures and\/or practices.<\/p>\n\n\n\n<p>Under special circumstances, the President may refer a matter for review to the Ombudsperson when she\/he determines that such review is warranted.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane_a0ca9d-e3\" id=\"use\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who can use the Office?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Current undergraduate and graduate students, faculty and staff members of the University community.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane_d9109a-32\" id=\"consult\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">When may I consult the Ombudsperson?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson will receive and consider the concern(s) raised when:<\/p>\n\n\n\n<p>(a) the member has availed herself\/himself of all usual processes but has not been able to resolve her\/his concern because of an alleged unfair or delayed application of such processes; or<\/p>\n\n\n\n<p>(b) the member, for good reason, is unable to follow the usual processes.<\/p>\n\n\n\n<p>In exercising this role, the Ombudsperson will have unrestricted access to all University personnel and may examine the actions or decisions of the 快播视频 authority in question in order to determine whether such actions\/decisions conform to the University\u2019s stated processes and with procedural fairness.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane_2001c7-b0\" id=\"expect\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What should I expect when consulting the Ombudsperson?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>A consultation with the Ombudsperson is confidential. People often receive enough information to solve the problem themselves. You can make inquiries without providing personal information and you can decide what options you want to follow.<\/p>\n\n\n\n<p>The Ombudsperson will:<br>- listen and help to analyze the concern;<br>- identify and explain relevant university policies, procedures and practices;<br>- help define and evaluate options and strategies;<br>- help resolve problems informally and expeditiously;<br>- make referrals to other campus and community resources<br>- on consent of the parties, mediate conflicts;<br>- on consent of the parties, initiate discussions with other parties involved;<br>- investigate a problem, complaint, or concern.<\/p>\n\n\n\n<p>If appropriate, the Ombudsperson may, with your permission:<br>\u2022 Talk to someone about your situation<br>\u2022 Assist in resolving the problem informally<br>\u2022 Investigate the situation<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane_de9787-d8\" id=\"appeal\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What can the Ombudsperson do about an appeal?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Office of the Ombudsperson does not replace the appeal process. The Ombudsperson can provide information about appeal procedures and grounds for appeal. They can facilitate communication, clarify issues or problem-solve to assist the student in understanding the process and his or her rights and responsibilities. She\\he can provide advice on organizing and presenting an appeal, or offer feedback on an appeal letter. The Ombudsperson does not represent students at appeal hearings.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane_90b215-81\" id=\"informal\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What about informal options?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson can assist in resolving issues by facilitating communication and clarifying misunderstandings, by being present at a meeting (other than an appeal hearing), or by mediating, when appropriate. Where students are unclear about steps already taken, decisions made or some other element in their situation, the Ombudsperson can, with the student's permission, contact a member of staff or faculty to clarify information, explore options or problem-solve, if appropriate.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane_1db474-1b\" id=\"cii\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What do you mean by confidentiality, impartiality and independence?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p style=\"font-size:18px\"><strong>Confidentiality<\/strong><\/p>\n\n\n\n<p>The terms of reference for the Ombudsperson state that \"all dealings with the Office are deemed to be confidential.\" Confidentiality is important to ensure that people can discuss concerns without fear of repercussions. It will be protected to the full extent of the law. At the discretion of the Ombudsperson, exceptions to confidentiality may occur to address imminent risk of serious harm. The Ombudsperson is an off-the-record resource, and contacting the Office does not constitute legal notice to the University or to the student societies. The Ombudsperson intervenes in individual cases only with the consent of the person.<\/p>\n\n\n\n<p style=\"font-size:18px\"><strong>Impartiality &amp; Independence<\/strong><\/p>\n\n\n\n<p>The Ombudsperson is independent of 快播视频\u2019s formal administrative structure and all other departments. This ensures that any matters brought to the attention of the Ombudsperson are dealt with in an impartial and confidential manner.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane_658247-e7\" id=\"advocate\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Is the Ombudsperson an advocate?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson acts impartially and objectively, neither as an advocate for individuals, nor as a defender of the University, but rather as a seeker of procedural fairness and reasonable outcomes.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-12 kt-pane_31a098-cd\" id=\"reporting\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Who does the Ombudsperson report to?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson reports to the President.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane_3feef2-39\" id=\"authority\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">What kind of authority does the Ombudsperson have?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson does not have the authority to make or replace policy, and it does not have decision-making power in individual cases. Instead, it can make recommendations to persons in authority. It can bring matters to the attention of the University community.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-14 kt-pane_8b6d21-93\" id=\"reports\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Where do I address comments, praises or complaints about the Ombudsperson?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>The Ombudsperson reports to the President. Comments, praises and complaints can be addressed to the President, 1050 Kaneff Tower, 4700 Keele Street, Toronto, ON, M3J 1P3 or by email: president@yorku.ca.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What does 'Ombuds' mean?What does the Ombudsperson do?Who can use the Office?When may I consult the Ombudsperson?What should I expect when consulting the Ombudsperson?What can the Ombudsperson do about an appeal?What about informal options?What do you mean by confidentiality, impartiality and independence?Is the Ombudsperson an advocate?Who does the Ombudsperson report to?What kind of authority does [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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