{"id":534,"date":"2023-11-29T16:13:26","date_gmt":"2023-11-29T21:13:26","guid":{"rendered":"https:\/\/www.yorku.ca\/universityservicesdev\/?page_id=534"},"modified":"2024-09-03T15:33:07","modified_gmt":"2024-09-03T19:33:07","slug":"client-services","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/universityservices\/usc-it-services\/client-services\/","title":{"rendered":"Client Services"},"content":{"rendered":"\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">How we can help<\/h2>\n\n\n\n<p>Client Services is the initial point of contact for reporting technical problems, Passport York\/Duo requests, making requests for IT services, telephone mobility requests, and switchboard services.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h2 class=\"wp-block-heading text-uppercase h5\">Quick Links<\/h2>\n\n\n\n<ul class=\"wp-block-list list-unstyled\">\n<li><a href=\"https:\/\/askus.yorku.ca\/portal\" target=\"_blank\" rel=\"noreferrer noopener\">Self Serve Portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/contact\/#faculty-service-desks\" target=\"_blank\" rel=\"noreferrer noopener\">Faculty IT<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/infosec.yorku.ca\/services\/two-factor-authentication\/\" target=\"_blank\" rel=\"noreferrer noopener\">Duo 2FA Authentication Resources<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/passport-york\/#new-employees\" target=\"_blank\" rel=\"noreferrer noopener\">Creating an Employee Passport York Account<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/software-and-apps\/\" target=\"_blank\" rel=\"noreferrer noopener\">App store<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/news\/\" target=\"_blank\" rel=\"noreferrer noopener\">IT system alerts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/yorku.site24x7statusiq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Systems status page<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.yorku.ca\/uit\/\" target=\"_blank\" rel=\"noreferrer noopener\">UIT website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left\">How to request IT services&nbsp;<\/h2>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/04\/Wordpress-hover-icons-37.png\" alt=\"\" class=\"wp-image-1962\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/askus.yorku.ca\/portal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Portal<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/02\/Wordpress-hover-icons-27.png\" alt=\"\" class=\"wp-image-802\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#email\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/02\/Wordpress-hover-icons-28.png\" alt=\"\" class=\"wp-image-806\"\/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#phone\" target=\"_blank\" rel=\"noreferrer noopener\">Phone<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/04\/Wordpress-hover-icons-38.png\" alt=\"\" class=\"wp-image-1965\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#online\" target=\"_blank\" rel=\"noreferrer noopener\">Live Online Chat<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/02\/Wordpress-hover-icons-26.png\" alt=\"\" class=\"wp-image-800\"\/><\/figure>\n<\/div>\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/#inperson\" target=\"_blank\" rel=\"noreferrer noopener\">In Person<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Services we provide<\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns card-deck aspect-ratio is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column card rounded-0 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large mb-0\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/FirstStudentCentre_快播视频ing22-1024x683.jpg\" alt=\"\" class=\"wp-image-1186\" srcset=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/FirstStudentCentre_快播视频ing22-1024x683.jpg 1024w, https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/FirstStudentCentre_快播视频ing22-400x267.jpg 400w, https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/FirstStudentCentre_快播视频ing22-1536x1024.jpg 1536w, https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/FirstStudentCentre_快播视频ing22-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group card-body\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.yorku.ca\/uit\/student-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Services for Students<\/a><\/h4>\n\n\n\n<p>UIT provides University students with a range of services to experience innovative learning environments, collaboration and communication within and beyond the classroom.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column card rounded-0 is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large mb-0\"><img decoding=\"async\" src=\"https:\/\/www.yorku.ca\/universityservices\/wp-content\/uploads\/sites\/822\/2024\/03\/Advising_student2-1024x683.jpeg\" alt=\"\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group card-body\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.yorku.ca\/uit\/faculty-and-staff-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Services for Faculty &amp; Staff<\/a><\/h4>\n\n\n\n<p>UIT provides 快播视频 faculty and staff with a wide range of services to experience innovative learning environments, collaboration and communication within and beyond the classroom.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns card-deck aspect-ratio is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group border-lg border-primary p-4\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\"><strong> Visiting campus and need internet access? Learn more: <a href=\"https:\/\/www.yorku.ca\/uit\/faculty-staff-services\/teaching-research-computing\/research-computing\/%22%EF%B7%9FHYPERLINK%20%22https:\/\/www.yorku.ca\/uit\/visitors-getting-started\/\" target=\"_blank\" rel=\"noreferrer noopener\">services provided to visitors<\/a>&nbsp; <\/strong><\/h4>\n<\/div><\/div>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>How we can help Client Services is the initial point of contact for reporting technical problems, Passport York\/Duo requests, making requests for IT services, telephone mobility requests, and switchboard services. Quick Links How to request IT services&nbsp; Services we provide Services for Students UIT provides University students with a range of services to experience innovative [&hellip;]<\/p>\n","protected":false},"author":871,"featured_media":0,"parent":699,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-534","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Services - University Services Centre<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yorku.ca\/universityservices\/usc-it-services\/client-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Client Services - University Services Centre\" \/>\n<meta property=\"og:description\" content=\"How we can help Client Services is the initial point of contact for reporting technical problems, Passport York\/Duo requests, making requests for IT services, telephone mobility requests, and switchboard services. 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